23rd Sep 2026 (6 weeks ago)
Renting from this Agent was one of the biggest mistakes of our lives. We rented a property at Elms Avenue which was extremely poorly maintained. We vacated the property within 6 months of renting - that should be indicative of how badly we were treated. Their entire response was that - the property meets the PHS standards for letting, beyond that I heard stuff like ‘it’s an old property, it is what it is’ & they arranged service folks who came and ranted about how badly managed that property was because the landlord was not good (this property was let and managed by them).<br>1) We moved in towards end of Dec and did not have heating in a massive 5 bed house for few days because no one was able to come immediately during Xmas and new years (response: it worked 2 weeks ago, we will get someone in). The temperate outside was -2 and inside was 0.<br>2) they had a dryer it’s a pull out drawer which was full of black moldy water with dryer covered with lint etc (response: never received one)<br>3) washing machine broke ie the drum cracked completely. I raised the issue that the machine was making a massive amount of noise a week before it broke (response: nothing till the machine broke and a week went by and then I asked for them to pay for my laundry collection and drop of service etc which they did)<br>4) we moved into a house with oven not working (which was on 28th Dec), we got the oven replaced on the Thursday before Easter (response: multiple attempts were made with AO who didn’t deliver because of parking issues) - they never answered how they would be reacting if multiple attempts to pay rent was made but rent was NOT actually paid.<br>5) the water dispenser in the fridge leaks every once a month - the water dispenser is not usable since it has mold which they didn’t think should be cleaned.<br>2 of their toilets leaked, door to the backyard is rotten, dishwasher broke. The list simply doesn’t end.<br><br>DO NOT RENT WITH THESE GUYS. they are lucky we got out as I had started a case against their property with the council with the mold etc but knowing how quickly the council works, before they could act on this, we had vacated. They brought the worst out of us, I had written so many emails and eventually towards the end they were in all caps and so rude because the attitude and actually Shannon telling us ‘it’s an old property, it is what it is’ tipped us over.<br><br>Imagine we vacated the property by July with a child which was 2 moves in 8 months - the mental stress they have caused us - that’s an 8 months of our lives we will not get back.<br>I wish no one in Elms Avenue uses them, I told the street how bad they were and how bad that property was to as many as possible.<br>PS: we are landlords and have been tenants before- this explained why the tenancy rights act changed. It is to protect tenants from horrendous landlords and agents like these.<br>I am attaching pics of the water dispenser from the fridge and the dryer lint which was black gunk.... Read more