24th Feb 2024 (5 weeks ago)
I feel compelled to share my experience with Discover Residential, and unfortunately, it's far from positive. The level of service, communication, and overall professionalism displayed by this company is shockingly poor.
From the beginning, the communication has been abysmal. I have struggled to get timely responses, and when I did, the information provided was often unclear or incomplete. The staff's attitude and behaviour have been consistently disappointing, reflecting a lack of professionalism and customer-centric approach.
Customer service, or the lack thereof, is a significant concern. I have encountered numerous issues, and attempting to resolve them with Discover Residential has been an exercise in frustration. The team's dismissive attitude towards genuine concerns only exacerbates the problem.
Discover Residential's unprofessionalism is evident in every aspect of their service. If more landlords shared their experiences on this platform, it would undoubtedly highlight the systematic issues plaguing this company.
I strongly advise potential clients and landlords to avoid Discover Residential at all costs. There are countless other property management companies that prioritise professionalism, communication, and customer service. Unfortunately, Discover Residential falls significantly short in these areas, making them an unreliable and untrustworthy choice for any property-related services.
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In response to the below reply from discover residential, I find it confusing that you have stated I have not paid fees when you deducted £800 to pay yourself and stated, I quote “I am not charity”. Commission has always been paid to you with no refusal, the issue was you were taking money from my rent when you felt like it. Your reply displays your clear lack of professionalism and knowledge. My tenant did not want to liaise with you directly due to your poor communication, this says a lot about you as individuals and as a business you supposedly run. You advised the tenant to pay me directly and then stated the terms were broken as the tenant was paying me directly. I’m not quite sure why you are confused by your own actions?
Thankfully, the tenant & I have a fantastic relationship and this has significantly improved since i have removed you from the equation. You have taken money for services you are refusing to provide up until November 2024 because of your lack of knowledge and common sense. I thankfully have not lost out in this situation and find it to be quite a positive experience that I no longer have to engage with you. I will leave this with the ombudsman to investigate your failings. All the best... Read more