Anthony has consistently gone above & beyond & has been extremely supportive throughout the entire view-to-let process... Any queries I've had have been fully responded to with Speedy Gonzales efficiency. It was re-freshing to be treated with care and compassion, as opposed to just feeling like another 'number' to be chucked through the system... I'm thrilled with the kind and personable service that I received, and would happily recommend this branch in a second..! Thanks a million Anthony!
1544 days ago
Avoid like the plague. Called about a flat I wanted to see and was taken to another one first (which was horrendous) and given the hard sell.
Finally took the one I wanted. During my tenancy, the whole building managed by the Property Company suffered numerous boiler breakdowns and we went without heating or hot water for weeks at a time during extremely cold spells in winter. Stayed there for 2 years and made improvements to the place (cleaned, painted, had services installed etc.).
Upon vacating the property, I agreed with the letting agent and the new tenants to leave some furniture I didn't need. Was later charged for the removal of these items and my deposit was withheld. Went back to the property to discover none of the items had been removed and the tenant was still using them.
Argued over getting my deposit back and they attempted to draw me into a negotiation stating that the carpet was in worse condition than when I had moved in (despite my using rugs to protect it). Went to the deposit protection scheme and found it all so laborious that I gave up rather than draw out a thoroughly unpleasant experience. My neighbours all had similar experiences of the Property Company, particularly in having deposits returned.
Unscrupulous, dishonest and thoroughly unprofessional from start to finish. Try to deal with a landlord directly if at all possible.
509 days ago