There simply aren't enough words to thank Kris and his team for their incredible help and support throughout the whole process of finding my own place to call home! Being someone who was completely foreign to the UK housing system, it was comforting to know that I was dealing with welcoming, competent and trustworthy people who were always looking out for my best interest and not just trying to play the real estate game. Even with all the little hiccups that I came across, Kris was always there trying his very best to work it out as quickly, professionally and efficiently as possible. From the very start, he knew exactly what I wanted and did everything he could to make it happen. On the very rare occasion that Kris wasn't available (the communication is phenomenal), Julia was always up to date with everything and willing to help in any way she could. They make a fantastic team and I am so glad that I decided to do business with them and Bairstow Eves Barkingside; I cannot recommend them enough! In the end, everything worked out perfectly and it's all thanks to Kris and his team. I would never have been able to do it without them! Thank you, thank you, thank you! :)
1240 days ago
The worst experience could ever imagine. Notwithstanding that the rule of thumb is that a letting agent is like an extension of the landlord, and is the person who negotiates letting a property out on behalf of the landlord and dealing with an authorised agent is the same as dealing with the landlord direct, the letting agent (contracted on tenants find bases only) at Bairstow Eves in Barkingside Julia Osborne since June 2018 continues to refuse to allow me (the landlord) to see the references she/they have obtained about the tenants.
The said letting agent also refuses to provide me with all the information they have obtained from and about my tenants.
We are further outraged by the said letting agent to transfer the deposit for both properties in a timely manner or at all.
We had a stressful time when it came to deal with her and the said Estate Agency, so we had to go through the complaints department, and the Property Ombudsman as well. It feels that people working in Bairstow Eves Estate Agency have zero customer service skills. If I could give them zero stars I would. I will never ever use them again.
959 days ago