Very nice team, efficient yet effective. Would recommend to anyone.
17th Oct 2017 (4 years ago)
POOR SERVICE, LACK OF COMMUNICATION & PROFESSIONAL ETIQUETTE
If you’re looking for an estate agent that will NOT reply to your offer, difficult to get a hold of, with poor client communication then go ahead, but 1st time buyers you’ve been warned......
As a first time buyer I placed an offer through this estate agent Adam via email attaching all the necessary documents requested on Monday 2nd April. I had received no reply, acknowledgement or feedback till this date. I called the office number many times in subsequent days, just to either speak to a colleague Saif in lettings several times explaining I had left an offer and wanted a response/call back. He assured me he allegedly left several messages with Adam requesting a call back. Understanding that they may be up and down on viewings, I patiently waited for any type of response from Adam after calling the office, emailing, and his mobile.... Needless to say they have left a bad taste in my mouth, hence would rather not spend almost 500k of my hard earned great british pounds on a property where the estate agents are AWOL.
I complained to office and finally Adam later called not to apologise for lack of communication or with compassion for my experience (which as a reasonable person, I would have accepted and turned a new leaf with them) but rather the old school boy excuse of “I didn’t receive your calls or email offer........maybe your file was too big” and “if you can’t reach me on email or phone [another LOL moment] whatsapp me.” This was almost laughable as I had attached only 1x passport copy, 1x page aip and 1x bank statement as requested not a 100,000,000,000 line excel document. Not to mention the email was nicely in my sent items folder of which I can attach evidence of. I have GDPR concerns which I will be raising as this is sensitive data he is claiming to have not received when I replied directly to their email.
Long story short, I placed a lot of trust in these guys to help guide me through the process of placing an offer etc and felt dejected, stressed, disappointed as a result. The only good I can do is warn others. Think about what you need from an estate agent - basic communication in my opinion is essential.
2nd Apr 2021 (6 mo. ago)