We have had a very positive experience with Rampton Baseley. They have been helpful, efficient, polite and pleasant to deal with. Their fees are also fair. Would definitely recommend
I would strongly advise anyone looking for an accommodation - wether it is to let or to sell - to use Rampton Baseley's services.
Indeed the agent ruined my search as this person didn't consider my move in dates requirements. In addition this person had a pushy limit stalker behaviour to get references in an amount of time that was insanely limited.
Moreover the agent hid the fact that they had two offers at the same time (including mine) and made me pay for a deposit and then accepted another offer.
Now I can't get a refund for the deposit I paid, as the money is supposed to have been lost.
We worked with Dylan Brooks at this branch who was extremely helpful right from the start. We pretty much had our entire journey through a couple of properties with Dylan and as first time buyers he was reassuring, responsive and pragmatic. KFH in general were very helpful and most importantly quick to react. Thanks for all the help
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
We were really grateful to deal with Jay from the Earlsfield branch when hunting for our new property. He was great at keeping us up to date with viewings and we were always well informed throughout the process. Thanks!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Rosie took the time to help us figure out what we wanted, and showed us a load of different flats that fit our criteria - would highly recommend!
An excellent, warm and friendly service from Rosie Mills, who made the initial moving in process incredibly smooth. Unfortunately KFH failed to do basic checks on behalf of the landlord (a service that he'd specifically paid for) before we moved in and consequently we were left without a boiler for a week during one of the coldest periods in February and an oven for over 8 weeks. There was no sense of urgency or initiative in resolving either issue and ourselves and the landlord found the whole process incredibly frustrating.
Very happy with the service from this office, dealing mostly with Frankie and Anntonia. I've used John D Wood before at a different branch so thought it would worth trying a different branch. Got good advice and a sensible valuation. Property went online on Thursday, 3 viewings on Saturday and 2 offers over the asking price on Monday.
if you are looking to rent your property and want it properly managed don't use John D Wood and their incompetent Countrywide colleagues as property management doesn't exist.