Kerry Dunmall at Jacksons was great. We didn't go with a property through her in the end, but she communicated very well, she was accommodating with viewing times and never tried the hard sell, respecting us to make up our own mind with the facts she gave. Not being pressured made everything so much easier. Unlike some from other agencies, during the search she was always straight and honest about everything, even when it wasn't in her favour. I would recommend her in an instant.
Terrible, inefficient and unprofessional service. We have recently rented a house via Jacksons and paid £540 in fees. Having rented multiple times in London they really stood out as being awful and one of the most expensive. I would not rent a house via them in the future.
Kinley Folkard Hayward have pulled out all the stops and managed to find us new tenants in 10 days! We were looking at a very empty flat at the beginning of this year but with their help and enthusiasm we have now rented the place out again very quickly. Sally really knows her stuff and has been so helpful with advice and info. Thanks so much KFH. You have a brilliant team over in Tooting!
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
Working with Gabrielle and Martin was fantastic. They exceeded my expectations, were honest *shock* and worked so very hard to help us sell and buy our new home. They made a rather difficult process much more bearable!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Dear Mya, Thank you so very much for all your efforts, dedication and passion. Your matchmaking skills are truly amazing, so can't thank you enough!! I believe the entire KFH run a close knit team, so it feels that everybody knows who you are when you walk through the door, which is so welcoming!!! 5 stars + !!!!! :)
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I found them to be very responsive but not pushy. Felt like they were working for both the seller and the buyer rather than the commission. It was a friendly and genuine team. Enjoyed their services
Michael Odish was the agent I dealt with throughout the whole purchasing process. Michael was brilliant, nothing was too much of an ask and he was very accommodating showing me similar properties to benchmark my decision against and a really good mix of being keen but not pushy. Throughout the conveyancing process Michael really helped push things along from both sides and I don't think I will be completing when I am without his involvement. Thanks Michael I really appreciate how much you have helped.
Recently started renting a property through Jacksons estate agents. The process has been made difficult and stressful due to unclear instructions by staff. Will not be using Jacksons again.
I made the mistake of trying both an online agent and another local agent to sell my property, neither came anywhere near Marsh & Parsons in Tooting who did exactly what they said they would. Frequent viewings were generated from across their local branches, I received weekly updates, John-Paul and his team were efficient, professional, supportive and helpful from the start right through to completion. I cannot rate them highly enough and only wish I had gone with them in the first place.
We bought a property from Marsh & Parsons. Martin worked very hard to ensure our timetable for completion was met, chasing all parties, answering as many of our enquiries as possible. We would strongly consider using the team if we look to sell/rent out in the future.