5 star service, all the staff are very helpful and have your best interest at heart. I'm more then happy to recommend them.
A Google User
Initially a very good service however after we put in an offer on a property we were just left wondering as we have heard nothing and we only know it must of been rejected due to the house now being STC on their websited. Very disappointed ????
As a Tennant I've been very pleased with the help and support from Fox & Sons plus Sequence. Thank you guys expecially Ruth and Mariah for all your help and support x
Estate agents like this live up to the bad reputation estate agents have. They use bully boy tactics to make you use their in house services.
In order for me to view one of their properties I had to sit down with their mortgage adviser to ensure I could afford the property despite already having an agreement in principle to port my existing mortgage. When I met with the mortgage adviser he gave me a massive sales pitch, informed me the wrong amount for stamp duty, and gave me lots of wrong information such as I have to use their insurance company for home insurance and health. As I have mortgaged 4 times I know my stiff so challenged him on all of this. The only thing attractive was the price of the service.
Eventually I visited the property and asked the estate agent how I put an offer down he asked me the offer and told me he would inform the office and let me know by the end of the day. No call at the end of the day and my offer had not been put through. Then I had to put the offer through the mortgage adviser who was putting pressure on to use his services as he was cheaper than my existing. Eventually when my offer was put through I was advised the vendor will only accept if I use the in house mortgage adviser as they have formed a relationship! This is ridiculous, they had no onward purchase so I'd be very surprised if they spoke at all. I advised I had used my mortgage adviser 4 times and will not entertain bully boy tactics if they don't accept its their loss.
There is no customer service whatsoever, I then had to arrange a further viewing and there was a mix up in time. Instead of ringing me they just got on with their day. You get put on hold for them to make doctors appointments, they make no effort to keep in contact to see how the sale is progressing. Say they will call you back and don't.
The only positive, Hugh has started recently as a sales consultant, he is great and really understands customer service, shame about the company he works for.
I rented my flat through Taylor Robinson for over ten years and in all that time I was never without a tenant or had to deal personally with any issues that arose over that time, (remarkably few it had to be said too). I always found them to be totally professional, efficient and friendly. In particular I would like to single out Ben Cannon and Celia Rathbornad with whom I dealt with the most regularly and thank them both for their help and expertise.
SEVERE health and safety risks.
I would advise anyone planning on dealing with property sales or lettings to think again, I have never experienced such lack of professionalism in my life and I am sickened at the treatment I have received.
I am in the process of reporting Taylor Robinson to The Property Ombudsman.
Jack Hickey showed us the property and requested the whole flat to be cleared of all leftover rubbish before we moved in.
I was made to drive 20 miles to pick up my key, to which I found when I arrived back at the property, were in fact the incorrect set.
It was only because I made Ben Cannon drop me the keys the next day that I was then allowed into my flat. He was happy to have made me wait 3 days before I could get into my flat.
I was not invited for the inventory, which was odd considering I have been asked to be present for every other check in, but it was abundantly clear as to why this was the case once we had entered the property.
Jack Hickey was present to assist whomever it was doing the inventory so he was fully aware that 2 days before the move in, nothing had been removed from the flat and it was in a diabolical state.
When Ben Cannon arrived with the keys, I was able to see that all of the rubbish was still in the property. Ben told me the closest time he could get this sorted was also Monday. It was only because I demanded the flat be sorted that day that he eventually sorted this out.
None of the safety checks had been completed as there was no gas or electricity.
I was left with £60+ debt for the electricity and £20+ debt for the gas.
With this, the only way I could use any electricity or gas was to top up however much, and 90% of what I paid would be used towards powering this flat.
I spent £20 on gas to get £2 worth of usage.
It was lucky I stayed around for the meter to update because whoever had done the inventory had taken the gas valve off so it was leaking copious amount of gas into the road.
I had to call the emergency gas man to come out, to which he could not stress enough how many peoples lives were put at risk if I hadn't noticed the gas leak.
The fridge freezer was covered in thick black mould inside, thus meaning I could not store any food until a new one was ordered and delivered.
This was not sorted out by Taylor Robinson nor the landlord, but the landlords son, who thankfully owns the shop at the bottom of the road so he worked efficiently to get this sorted for us, it was NOT his job to do so.
There are a total of 9 windows in this flat, not including the sky lights. Only 3 of these windows you can open. 2 of which you cannot lock shut.
The fire alarms were not tested in this property and even though they are battery powered, they are broken.
There is a smoke vent in the communal hallway that has had a flashing warning light since I moved in. I moved into this property in January, it is now November. This is a severe health and safety risk that no one has sorted after myself sending countless emails about it.
At first all of my complaints were being dealt with (I use that term extremely loosely) by Ben Cannon.
But after sending a number of complaints and realising that Ben would not admit anything in writing, I asked for the manager to be involved.
Lawrence Taylor is the Director and I am absolutely disgusted by the attitude we have received.
I have called up weekly (even daily at times) to resolve these issues and he has passed on a message to whoever answers the phone to me, that he is not in the office.
I have sent numerous emails, weekly (also daily at times), to which he has been ignoring for the best part of 9 months.
I have even conducted emails for Lawrence Taylor to respond quite easily to with regards to the grievances since we have moved in, and he seems completely incapable of giving me any sort of response... I do understand though that once he has put anything in writing he knows he and his company are completely at fault and can get into a lot of trouble so this makes a lot of sense.
Boscobel House, 109 High Street, Crawley, West Sussex
Could not fault the service from Simon & team at Greenaway Residential. Would not hesitate to use them again in the future when buying or selling a property, kept us fully informed as a buyer, customer service was second to none. Made the whole buying process much less stressful. Thank you!
We have had a very good experience with Sam, Simon and the team. They have been very kind and helpful. Nearly had a blip with the moving in date but they done a great job in sorting that out. Would definitely recommend to others.
They didn't sell for us, but they did sell to us, and were consistently helpful, answered all questions in timely manner and continued to be helpful after completion for which my wife and I have been very grateful. All their staff that we dealt with were highly professional and friendly, and did everything they could to keep the move going as smoothly as possible.
Totally disappointed as first time using and would never again due to having my time wasted!! No point showing a property that already has offer made and the one the vendor accepted - totally rubbish! -
Adam please go serve other customers nothing further to discuss nor wish to hear #shambles