As a landlord I have used the services of Taylor Robinson and Ben Cannon for 5 years and am delighted with their professionalism. Joe Obrart
SEVERE health and safety risks.
I would advise anyone planning on dealing with property sales or lettings to think again, I have never experienced such lack of professionalism in my life and I am sickened at the treatment I have received.
I am in the process of reporting Taylor Robinson to The Property Ombudsman.
Jack Hickey showed us the property and requested the whole flat to be cleared of all leftover rubbish before we moved in.
I was made to drive 20 miles to pick up my key, to which I found when I arrived back at the property, were in fact the incorrect set.
It was only because I made Ben Cannon drop me the keys the next day that I was then allowed into my flat. He was happy to have made me wait 3 days before I could get into my flat.
I was not invited for the inventory, which was odd considering I have been asked to be present for every other check in, but it was abundantly clear as to why this was the case once we had entered the property.
Jack Hickey was present to assist whomever it was doing the inventory so he was fully aware that 2 days before the move in, nothing had been removed from the flat and it was in a diabolical state.
When Ben Cannon arrived with the keys, I was able to see that all of the rubbish was still in the property. Ben told me the closest time he could get this sorted was also Monday. It was only because I demanded the flat be sorted that day that he eventually sorted this out.
None of the safety checks had been completed as there was no gas or electricity.
I was left with £60+ debt for the electricity and £20+ debt for the gas.
With this, the only way I could use any electricity or gas was to top up however much, and 90% of what I paid would be used towards powering this flat.
I spent £20 on gas to get £2 worth of usage.
It was lucky I stayed around for the meter to update because whoever had done the inventory had taken the gas valve off so it was leaking copious amount of gas into the road.
I had to call the emergency gas man to come out, to which he could not stress enough how many peoples lives were put at risk if I hadn't noticed the gas leak.
The fridge freezer was covered in thick black mould inside, thus meaning I could not store any food until a new one was ordered and delivered.
This was not sorted out by Taylor Robinson nor the landlord, but the landlords son, who thankfully owns the shop at the bottom of the road so he worked efficiently to get this sorted for us, it was NOT his job to do so.
There are a total of 9 windows in this flat, not including the sky lights. Only 3 of these windows you can open. 2 of which you cannot lock shut.
The fire alarms were not tested in this property and even though they are battery powered, they are broken.
There is a smoke vent in the communal hallway that has had a flashing warning light since I moved in. I moved into this property in January, it is now November. This is a severe health and safety risk that no one has sorted after myself sending countless emails about it.
At first all of my complaints were being dealt with (I use that term extremely loosely) by Ben Cannon.
But after sending a number of complaints and realising that Ben would not admit anything in writing, I asked for the manager to be involved.
Lawrence Taylor is the Director and I am absolutely disgusted by the attitude we have received.
I have called up weekly (even daily at times) to resolve these issues and he has passed on a message to whoever answers the phone to me, that he is not in the office.
I have sent numerous emails, weekly (also daily at times), to which he has been ignoring for the best part of 9 months.
I have even conducted emails for Lawrence Taylor to respond quite easily to with regards to the grievances since we have moved in, and he seems completely incapable of giving me any sort of response... I do understand though that once he has put anything in writing he knows he and his company are completely at fault and can get into a lot of trouble so this makes a lot of sense.
I am very happy with the customer service at Cubitt & West. Ella was extremely helpful, professional and informative. Any enquiries I had were dealt with straight away and I was kept up to date about the property I was moving into. I would highly recommend Cubitt & West to anyone who is looking for a property. Many thanks for your help.
I have recently just sold my home , I can not thank Vic Patel enough for being there every step of the way . He was always on the other end of the phone and kept us updated all the time . He is a real credit to inspire .
never let them sell a property that is left in a will - they lie they do not represent the property correctly and are happy to impart the knowledge that beneficiaries just want the money and run so they mark the house well below the market price whatever the condition - never use them for this - we would give it zero stars but it will only post if you give it at least one = be warned this estate agent deserves no stars at all
Brilliant! - All the team at HP are great and really know how to treat their customers.
I bought a property through homes partnership 3 years ago and as the sales team and after sales team were so brilliant and through there communication stopped the chain from falling apart I decided to sell my property through them. Having sold a couple of times I can honestly say homes partnership really understand how to treat customers. Paul visited me initially to discuss putting the house on the market, typically you don't see that person again. There was no big sales pitch just honesty. Paul was there throughout the whole process even to give me advice about values for my purchase.
My day to day dealings were mainly with Jack who was brilliant and a real asset to HP. He always kept me informed with feedback on my property and was really accommodating to arrange viewings around my work schedule.
Sarah really worked hard to ensure everyone was informed and chasing solicitors on behalf of me and my purchaser. She really takes a lot of the stress away. Again through her persistence and communication she stopped the sale from collapsing.
Honestly couldn't ask for more.
The experience I had in the beginning of my interaction with this company was great. They where helpful and friendly during my 2 years as a customer. So why the 1 star?
Well when it came to the end of my lease I was left with a bad taste in my mouth. I bent over backwards to make sure that there was always someone at home to let them in to view the property when I was leaving. I gave then 3 months notice before I left. They where always friendly when they wanted to show someone the flat. But when it came time to handing back the keys it wasn't so great. I was stuck at work (it happens sometimes in life) and was arrived when the agency was closed I didn't feel comfortable putting keys and important documents through a letter box. So I was going to arrange to drop the keys off sometime the next day. So I get a very rude phone call first thing the next day from a very rude man who spoke to me in a threatening tone and spoke over me when I tried to reply to him and they charged me a full days rent.
Yea I agree I didn't hand the keys back in time but is it necessary to speak to a loyal customer in such tone and charge me a full days rent for being half a day late? Come now there is no need to treat people as if they are trash. Disappointed with the whole thing. I'm not surprised the landlord has switched agencies now. And why am I being charged when they have a set of keys anyway?
I used Mansell 5 years ago as a buyer and was very impressed, so I therefore decided to use them again to sell my property.
Initially I was very impressed with their service, i.e. before we signed the paperwork! We did all our own viewings, 8 in one day and had an immediate offer. Other than the odd phone call with queries from our Buyer, we had no communication from them at all and haven't heard a THING since we completed.
Really disappointed with their customer service skills, as a sales manager myself I expected more, but obviously their customers are just a number as soon as the dotted line is signed! I def wouldn't recommend them - Homes Partnership in Crawley were fantastic and I would without a doubt recommend them!!!!!!
We just sold our house with Astons and would highly recommend using them. Simon was very efficient, professional and extreemly helpful. Astons offer very good value for money and offered sound advice throughout the process. Communication was superb and we would use Astons again without hesitation.
We have used Astons numerous times over previous years to both buy and sell properties and also to let out a property. Most recently they sold our property. There were issues with the buyer that couldn’t have been foreseen but as usual they provided a first rate service..Tony in particular. He chased the other parties and solicitors on a daily basis and kept us updated and reassured at all times. It is refreshing to see an estate agent always going the extra mile to ensure their clients are happy. I would not hesitate to recommend them. Thank you.