Provided a great service and personal touch, I used them 3 years ago when I bought a house and did not hesitate to use them again this time. Taylor Robinson do care about the people as well as the sale and it shows. A very good estate agents.
Extremely unprofessional, left me waiting at an arranged viewing for 45 minutes without contact... Did not turn up. 1 week later, still no response not even a petty excuse. Would not use again.
EDIT: Also Lie when responding to reviews, attached is a screen capture of my arrangement with Gosia.
reading other reviews they do make a hobby of blaming their customers for their own disregard.
Great experience using C&W the past few years on a number of Sales and Purchases. The Sales Manager, Nichole Holland, in particular is superb. Ask for her as the service she provides is second to none. Lindsay the in branch FA is also brilliant. Highly recommend.
Enquired about a property on a Saturday, but they failed to tell me it had an offer on it already. Was told to contact Nichole on the Monday, unfortunately it was her day off. No reply on phone so ended up talking to another branch. They arranged a call back which never happened. Eventually got hold of somebody in Crawley who told me the offer had been accepted on Saturday. Why they didn't tell me this when I visited their office I don't know. Presumably they didn't bother to tell the seller there was further interest in the property before he accepted the first offer either. Not impressed at all
Had a Good valuation & had a Buyer within 24 hours at the asking price. Had an excellent service throughout the selling procedure. Would recommend this company to everyone I know is looking to sell a home.
Totally disappointed as first time using and would never again due to having my time wasted!! No point showing a property that already has offer made and the one the vendor accepted - totally rubbish! -
Adam please go serve other customers nothing further to discuss nor wish to hear #shambles
Northwood Crawley manage two properties for us. We have been found quality longterm tenants. I can rely on them to deal with our enquiries and management of any issues arising from the day to day running of the properties promptly and efficiently. However they go beyond this (particularly Sue & Megan) and have recently instigated the resolution of a long-term maintenance problem via the management company of our flat. Fantastic!
Probably one of the worst experiences I've had with a tenancy. As a head role in property I have vast experience both with property sales/lease and customer service. Something this company does not understand. First example is witnessing the sheer poor lack of service recovery herein the Google reviews - scanning quickly through the responses from the owner/manager shows the constant lack of experience, respect and understanding of operating a agency.
As a tenant I experienced a poor service from the outset, the office manager on viewing informed me I could redecorate the property, having had confirmation on email by the manager - I redecorated the top floor. Leaving the property in a far superior finish to what i leased it for. I was required to go through a property inspection by the office junior who displayed little or no experience, claiming I had broke the tenancy! The landlord confirmed in writing how I improved the property.
On vacating the property, I had agents letting themselves in to show new tenants without notice, moving items and offering my own furniture to potential future tenants!
After cleaning the property professionally providing an invoice - I was charged excessively for a mark on the oven which hadn't been picked up by the cleaners. Given how I left the property, improving the presentation, allowing new photos of how it was dressed, together with showing how it was left cleaned. It's sole destroying to learn you penalise tenants for a stain which was missed unintentionally by a cleaner which could have been wiped easily at check out! This agency just demonstrates how little they think of tenants. Avoid.