Boscobel House, 109 High Street, Crawley, West Sussex
I’ve rented a lovely flat for two years and the service offered by Greenaway has been excellent! The team is professional and friendly. They are always reachable and super helpful. I’ve already recommended the agency and will keep doing it!
I rented a house with Greenaway Residential for two years. I continue to have nothing but good things to say about Simon, always very friendly, professional and ready to help. Everything was fine in the beginning, really helpful when we sign the contract and help us with the references and kept us informed.
Throughout these two years we had several problems. When something in the house needed to be fixed it did take a while for them to send someone, I understand in this situations it also depends on the landlord but the communication could have been better. My experience with Greenaway started to decline when the landlord decided to sell the flat and we started to feel a huge pressure to allow all the viewings no matter the time which was difficult since me and my housemate both work as cabin crew and we have different schedules than a normal job. They were not understanding nor helpful. We sent emails notifying them of the weeks we couldn't have viewings but it happened that someone came anyway without informing us. Another similar situation happened when they booked a viewing with a potential buyer and no one showed up and asked us if it could be my housemate showing the house to the person. The worst thing that happened was when Raj decided to go to our flat for a viewing, without our confirmation, when we previously said we did not want any viewings without one of us present, and after that he locked the house using the wrong door lock so when I came back from work I couldn't get inside my house. Fortunately Simon was available to help me. We never got an apology from Raj and even later on we was never pleasant on his emails. At the end of the tenancy they continued not being flexible or understanding at all. Even returning the keys was a problem since they kept changing the arranged time (three times) even 15 minutes before the scheduled time. I do recommend Greenaway if you are a very flexible person without a job ready to meet all their schedules because they won't try to meet yours, and hopefully you'll be lucky enough not to deal with Raj. It was a shame because I really had high regards of Greenaway after signing the house contract. Unfortunately it only takes one bad employee to tarnishes the reputation of the agency. Overall it was just a very stressful experience.
Purchasing our first home through Inspire Estate Agents couldn't have ran any smoother. Dealing with Matt and his team, all of who are friendly, courteous and seem like a fun bunch, was a joy. They are very attentive and prompt and the gesture of a hamper full of goodies upon completion was a really special touch. Not forgetting the cute office mascot Macey! Would definitely recommend using Inspire to purchase your home (or sell)!
never let them sell a property that is left in a will - they lie they do not represent the property correctly and are happy to impart the knowledge that beneficiaries just want the money and run so they mark the house well below the market price whatever the condition - never use them for this - we would give it zero stars but it will only post if you give it at least one = be warned this estate agent deserves no stars at all
It's rare to find a company that warrants leaving a positive review, but after selling our house through Homes Partnership, I want to shout from the rooftops. There are so many reasons why they sit head and shoulders above their 'competitors'. Firstly they are a family-owned business which means they are able to offer a much more genuine and personal feel. However, this is mixed with professionalism, expertise and tenacity that is second to none - it's the perfect balance. Their communication was key throughout the process and we were always kept up-to-date which was reassuring. Sincere thanks to everyone in the team.
So, if you want a superior service from a team of friendly, dedicated experts then you really need to stop looking and pick up the phone. I promise you won't regret your decision.
Talk the talk but don't walk the walk. We went on the market with homes partnership last year. Paul defiantly gives a good sales pitch. They have all the shiny brochures, websites etc. But at the end of the day if you can't follow through what you say you'll do and deliver then it's no good. Unfortunately our chain fell apart and we later found out through another agent this had been concealed from us. For them it may be just a job but moving is a stressful event and if they had just been honest about this the outcome could have been much better. Wouldn't recommend at all. If you want a friendly estate agent check out inspire, or if you want a highly professional agent check out Park and Bailey.