We sold our grandparents family home through Cockburns and we couldn't have been more happy with the service, professionalism and understanding during this time. All our requests were met and Peter and his team made a difficult decision and process much easier. I would certainly recommend and use their services again
They still haven't refunded my deposit three months since we handed back the keys. I would recommend using a different agent if possible.
Everyone was extremely helpful; answered all our questions however obscure; and made sure the purchase proceeded smoothly
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Very surprised to read previous reviews as my expieriance has been the pole opposite. Great Comms, reliable appointments and perfect conveyancing. Would highly recommend.
I wouldn't trust these guys at all. I got them to rent out my property but not only did they fail to place a rental payment into my account...making me miss a mortgage payment! Luckily, the bank was OK with it and allowed me to make the payment a few days after. I learnt after that the tenant had actually made the payment in time, it was Christopher Russell that failed to pass this on!
The last draw was charging me for the renewal of a rental contract that had not even happened. Our tenant had never been approached for renewal or signed any renewal contract. They kept the money though and to date still haven't returned it.
Needless to say, we decided to ditch them and deal directly with our tenant, who also didn't like them much either. It's a shame but totally lost trust in them.
Village Estates have been entirely professional and helpful throughout. They have respected my tenants who are moving out and have been very courteous in finding new tenants. It is important to have a letting agent who respects both the landlord and tenants and deals with all parties with an even hand. Highly recommended.
Two weeks after our offer was accepted, Village Estates in Sidcup decided that the price wasn't good enough and faked a previous viewer to get us to pay £25000 more... Obviously we refused. They since have removed the original price from Rightmove and replaced it with the new price, no trace of a sale yet. This is one of the few estates agent that you want to avoid if you are buying !