Julia and Morgan Randall provided exceptional service despite challenging circumstances. From the get-go, I received all the information required to make an informed choice. My questions were answered swiftly, I was kept updated at all stages of the process and ultimately able to secure a tenancy in less than 24 hours. Expectations and commitments were managed professionally throughout, would be happy to recommend or reuse their services in the future. Top notch!
Be warned if thinking of selling with this agency. They told us they had a cash buyer, who had given a £5000 deposit to secure the property and complete in 30 days. It sounded too good to be true, and it was. The buyer pulled out, and it turned out there was no deposit or help from the agency to pursue it. I know estate agents have a bad reputation but I always had good experiences before with other agents. We will now report them to the ombudsman.
I highly recommend this agency! Lok was very professional and gave me some good and helpful advice. You really can tell that he’s got good knowledge of what he’s doing!
1. When moving in they forgot to do inventory check 2. They came in after moving in to do an inventory check and left a massive stain on the carpet. 3. They never cleaned the place and asked the landlord to still pay the fees for cleaning. Never disclosed that the neighbours were noisy in downstairs restaurant. They finish business at 11:30 but remained in the premises until 4:30 am play cards and drinking alcohol. This said restaurant owner physically assaulted me and when I approached the letting agents to end the contract citing safety concerns, showed no empathy towards me and insisted that it was a personal matter and tehy were not responsible for it. I've had an absolutely horrible time dealing with them and would never ever deal with them again!
I used KFH to purchase a flat in the area, and Omar took care of the transaction. I was very impressed with the service, Omar was very quick to respond to questions and was proactive in chasing solicitors and making sure the purchase went through. I would highly recommend the company and Omar.
Tom conducted a professional and efficient viewing at property which satisfied my search criteria including style, location and amenities. Tom had a good understanding of the history and details of the property and was able to explain me the landlord needs as well. In the future I would not hesitate in contacting Tom as he clearly understood what i was looking for.