Really great experience. Jamie was proactive and available. Followed up again and again to ensure things were moving along and my views and needs were adequately represented. Very professional and friendly. Felt you were in safe hands. Thanks to Jamie and the team!
Pls don’t expect any “service” for those service apartment ... I had an infestation of pest, their answer on Saturday morning was I’ll see you Tuesday morning after bank holiday ...
I warm them of a faulty staircase they waited for my friend to fall with staircase, risking his life to actually repair the staircase...
if you are not the like of a life adventure please AVOID ...
Dealt with Sylwia Kapera who was selling the flat we purchased. She was really helpful and proactive throughout, and very responsive and easy to reach.
Also, following our purchase, when we had queries she was equally responsive and helped us out a lot, even a considerable time after we had completed on the property. Highly recommended.
I have just exchanged on a property in Clerkenwell. Slywia Kapera at Chestertons in Covent Garden introduced me to the property. I have to say that Slywia has been extremely helpful throughout the whole process. She when out of her way to fit into my schedules arranging and attending viewings on weekends for me. She is extremely diligent in her approach and was determined to find a suitable property for me. This is a difficult market and Slywia did well to ensure both buyer and seller aspirations were well looked after. The transaction hit an unexpected hurdle but Slywia managed to successful steer the process to a successful conclusion. I would thoroughly recommend her.
I never thought I would write a good review about an estate agent. But I really have to. I had been looking for a property for a while and dealing with manipulative agents was frustrating. From the very start Josephine and Liana were very responsive to my requirements and successfully helped me negotiate a good price for my ‘perfect’ property. There were a few hurdles over legal matters but they were always there to help with negotiating with the vendor, their solicitor and my solicitor to make sure all parties were happy. I honestly felt that they wanted to help and were approachable at every stage. I needed a quick sale and we managed to complete within 8 weeks. I would definitely recommend them and they will be the first agent I approach in the future should I need anything.
If you are student, avoid this company at all costs. They will leverage the fact that you know little and pressure you into making terrible decisions.
We were first in contact with Nicola who seemed very nice at first and very helpful, and reassured us that while putting down a holding a deposit of £1,300 "If both parties do not reach agreement, you will receive the full refund".
She sent me the contracts and rushed me to sign the document ASAP as the property could go within a day, and I missed the detail that only if landlord declines offer, then we can get our deposit back. Signing an original contract all of the sudden she calls back saying landlord has made a mistake on putting the wrong price.
And we negotiate for a middle ground which the landlord DECLINES. Then all of the sudden Nicola goes out of her way and accepts an offer from landlord without our consent. We go to sort this situation out directly to their offices meeting Nicola and Anthony, who give us some extra deals and make us feel like idiots, saying that they're already paid extra to landlords and that we're being a pain.
We eventually accept and mistakes happen on our behalf, but after we accepted that we've lost our deposit and we inform we no longer want to partake in any deals. They would not stop ringing or offering us deals through emails and constantly trying to use our already invested deposit to emotionally leverage us into more terrible decisions. It took a "strong" email from me to finally stop them trying to get through.
Their strategy is to manipulate and pressure students into shoving their deposit, so that when they realize it's a terrible decision it's too late and they have to grudgingly take the offer.
A big thank you for next property in helping me let my property in Convent Garden, the team where superb, and the whole process was handled very smoothly, !
Not recommend this agency to anyone who is seriously looking for a leasehold commercial property.The agent we originally dealt with appeared very friendly and approachable. However everything had changed after we put our offer down for a commercial property. No communications at all, we have to chase them down, then find out the agent who worked with us was on a two weeks holiday, we had no idea about this, had not been informed about his holiday, spoke with others in the agency, they had no idea about the property we had put our offer down. Then we've been told that they will contact us soon they got in touch with the property owner, however after almost 2 weeks waiting, no one got back to me, sent them so many emails, no one seems to be bothered with replying the emails, why do you give your customer email address if you know you will never reply to this???? This is so frustrating when you know you are so seriously about the property, but they don't give a damn sh*t about it. NEVER PUT US THROUGH THIS AGAIN, WILL NOT RECOMMEND THEM AT ALL.
Both Joe and Ian have been a great help with my flat hunt - friendly, professional, and very genuine. As someone really inexperienced in searching for places to live in, I managed to sort out the offer very efficiently with their kind advice. Great experience and would definitely recommend!
Yu Zon C
1. When moving in they forgot to do inventory check 2. They came in after moving in to do an inventory check and left a massive stain on the carpet. 3. They never cleaned the place and asked the landlord to still pay the fees for cleaning. Never disclosed that the neighbours were noisy in downstairs restaurant. They finish business at 11:30 but remained in the premises until 4:30 am play cards and drinking alcohol. This said restaurant owner physically assaulted me and when I approached the letting agents to end the contract citing safety concerns, showed no empathy towards me and insisted that it was a personal matter and tehy were not responsible for it. I've had an absolutely horrible time dealing with them and would never ever deal with them again!