Are reliable at securing long-term accomodation for tenants that the council cannot accomodate in this over-priced market and ensuring repairs are carried out as smoothly and quickly.
Worst experience ever. Tenants stay away. They are expensive (admin charges), non-flexible, would trap you into paying deposit in addition to insurance and then would take forever to return your deposit.
Good, efficient and helpful service provided - no criticisms at all
Frost, as COLD as their name.
Viewed a property through Pooja Shah.
Do not trust this lady at all.
She showed us the property with 0 enthusiasm.
It was as if she'd come to a funeral.
Never gave out any paper work or her card.
" She couldn't care less " kind of attitude.
We liked the property and went ahead and put a deposit down.
I asked her if they'd take the property off the market since we've put down a deposit down.
Her response was that they wouldn't.
The excuse given was that clients in the past have messed them around hence it will still be advertised.
I said what if someone comes along with a better offer in the mean time?
She responded that we would be given priority.
This was a complete and utter lie.
Credit checks came back perfect.
We were sent a draft copy of the contract.
I highlighted a few points which were over ruled.
I didn't bother much and wanted to proceed.
One of the points pointed out in the draft contract was, " no pets allowed ".
I emailed Pooja and told her to remove this clause as the advert clearly says in BOLD letters
" PETS WELCOMED ".
Pooja asked if we were bringing along any pets.
I told her we had a couple of parrots that were caged.
She replied back stating that we did not mention this before so she will need to consult the landlord.
I was quite content it would not make much difference since the add stated in clear bold letters " PETS WELCOMED ".
I was completely shocked when I received the response.
It said that the rent would increase by £100 a month and the deposit would go up from six weeks to eight weeks.
This is for having a couple of caged parrots??
Imagine if we had a dog or a cat. The rent would probably double!
To diffuse the situation I told Pooja we would not be bringing along any pets and want to proceed as normal.
She stayed quiet for 3 days and did not respond back to my numerous emails. Just a week before our potential moving in date she told me that the landlords have decided to move back in themselves.
I clearly knew this wasn't true so I contacted the other 2 agents advertising the same property to see what they had to say.
I was told by Ashburns that the landlords are renovating the property.
The property had been completely renovated as we had viewed it already through Frost.
I approached the landlords and was told they had received a better offer of a years rental paid up in advance at £2400 per month.
I also found out that Pooja is managing 5 other properties for the same landlord.
I called Pooja and asked her whether these new tenants were through Frost.
She told me they weren't.
I drove past the property two days later and noticed both Ashburn's and Romans rental boards were taken off.
To my surprise Frost's board was the only one there and had the words " let agreed " under it.
This clearly showed what Frost's reputation is and how reliable and professional they are.
I am going to raise an official complaint and take the matter right up to the Ombudsman Service.
The best and most respected estate agents in slough. I have used many estate agents but find b simmons very proffesional and knowledgeable furthermore they go out of the way to help a client and get results. A family run business who care.
Contact made with sales regarding a property to view. The man who called me has no idea of dealing with clients. He hasn't left a name, then calls me today and tells me ' I've called you three times why I have not answered'. I tell him about his attitude and it's my right to decline a viewing request. He was short on the phone, cuts me off mid conversation. No idea about dealing with people.
Best agent i have used in slough for a long time.
Was very helpfully and easy to talk with.
I advise you to avoid working with Tony Gill from this agency. I enquired about an apartment and he confirmed by email that was top floor (one of my requirements). My husband and I had the surprise to discover while we were in the lift for the appointment that it was on the second floor out of six. When I told him that I was informed that was top floor he looked at me like he didn’t know what I was talking about. Pity that I had his confirmation a top floor on writing. I asked the agency if they will refund my fuel costs as I came from Farnborough to Slough for nothing. I have received an email just with the standard apologies, they will speak with him but they didn’t mention anything about my fuel costs refund. I will surely avoid contacting them for other viewings.