I moved into my flat in Langley in June 2020, managed by Frost Partnership. It was the first flat I viewed and I immediately knew it was what I wanted – fully furnished and nice, quiet neighbourhood. From the get go, Colin and his colleague Nick couldn’t have been more helpful. Despite lockdown measures only just beginning to ease, they handled everything swiftly and professionally from liaising with the landlady, sorting out references (completed within 48 hours) and finalising of the contract.
Since I moved in, I’ve been mainly dealing with Rochelle at Frost over any maintenance issues. There have been a small number, nothing dramatic, just wear and tear of certain items. Rochelle has been equally friendly and professional, quick to speak with the landlady, and then arranging the work to be carried out as quickly as possible, despite various lockdown measures and other unexpected delays.
I’m very happy with my flat, and it’s an additional comfort factor that if any problems do come up , Rochelle will deal with everything quickly, efficiently and with courtesy.
I would recommend Frost Partnership if you’re looking for property in the Langley area.
56 days ago
Got a call from Jeremy Fisher today who disappointed me even further, not to my surprise though.
I had a feeling he would back Pooja and so he did.
He apologised for the experience I had.
Unfortunately the apology would not compensate the financial loss we incurred or the stress and anxiety this whole ordeal caused us.
He apologised that Pooja lied but also backed her up saying that she was scared, hence lied.
I pointed out and asked why Frost has double standards?
As they did not take the property off the market when our deposit was taken but as soon as we were told that the property is no longer available it clearly showed the property being no longer available.
He did not have an answer to this and instead said he wasn't aware that this happened and would get back to me on this.
He kept blowing Pooja's trumpet despite her lies and double standards!
He also said I know Pooja lied.
I'm not hiding the fact Pooja lied but I still trust her.
To top things up he said to me,
" you also lied as the landlord told me that you asked him to cut out the agents ".
This unprofessional statement of his completely frustrated me.
I said how can you take one persons word against the other?
You are calling me a liar based on what the landlord has supposedly told you?
He started stuttering and deviating form the subject.
I repeatedly asked him as to how on earth could he call me a liar based on what the landlord had told him.
He would not accept that he called me a liar but instead said that's not what he said.
This whole department is a complete bunch of unprofessional losers!
I warn you all out there to stay away from these utterly unprofessional cowboys. Oh and cow girl ????
NaN days ago