I hadn't used the Frost Partnership previously on a sale, or let, of any of our properties - but was encouraged by the fact the the Langley office seemed to be very visible in the area, with for sale boards and good on line marketing/information.
Having recently refurbished a two bedroom flat, marketing details were prepared quickly, and accurately and two viable offers were made soon via Steve soon after the listing, and showing the apartment.
We progressed with one offer, Alison doing an excellent job through process of keeping both me, and my Solicitor informed of where were were in the process.
We completed with limited hassle.
I am happy to recommend both the Langley office and (especially) Alison for her proactive two way communication..
5th Oct 2021 (8 weeks ago)
Got a call from Jeremy Fisher today who disappointed me even further, not to my surprise though.
I had a feeling he would back Pooja and so he did.
He apologised for the experience I had.
Unfortunately the apology would not compensate the financial loss we incurred or the stress and anxiety this whole ordeal caused us.
He apologised that Pooja lied but also backed her up saying that she was scared, hence lied.
I pointed out and asked why Frost has double standards?
As they did not take the property off the market when our deposit was taken but as soon as we were told that the property is no longer available it clearly showed the property being no longer available.
He did not have an answer to this and instead said he wasn't aware that this happened and would get back to me on this.
He kept blowing Pooja's trumpet despite her lies and double standards!
He also said I know Pooja lied.
I'm not hiding the fact Pooja lied but I still trust her.
To top things up he said to me,
" you also lied as the landlord told me that you asked him to cut out the agents ".
This unprofessional statement of his completely frustrated me.
I said how can you take one persons word against the other?
You are calling me a liar based on what the landlord has supposedly told you?
He started stuttering and deviating form the subject.
I repeatedly asked him as to how on earth could he call me a liar based on what the landlord had told him.
He would not accept that he called me a liar but instead said that's not what he said.
This whole department is a complete bunch of unprofessional losers!
I warn you all out there to stay away from these utterly unprofessional cowboys. Oh and cow girl ????