11th Apr 2026 (23 days ago)
This company deserves zero stars.
Absolutely appalling service – avoid Midland Residential Birmingham at all costs.
The positive reviews are very questionable, especially given the current state of the company. It appears extremely disorganised, and the lettings manager does not seem to have oversight of what staff are doing day to day.
I expressed interest in a property on 11/03, submitted all requested documents and references by 13/03, and paid a holding deposit. From that point on, there was complete silence—no communication whatsoever.
I had to repeatedly chase them:
• On 19/03, I was told they were waiting for a landlord’s signature, with no clear explanation, and promised a callback that never came.
• I called again and was told the same thing—still no follow-up.
• By 25/03 (the day before my proposed move-in date), I still had no update. When I called, I was again told to wait until “tomorrow,” which was completely unacceptable.
After insisting on an update, I was eventually told to speak to the lettings manager. Again, I had to call them back myself. After a long and frustrating conversation about their lack of professionalism, they finally sent a tenancy agreement, which we signed.
We agreed to collect keys on 27/03 at 12pm. I paid the deposit via bank transfer on the evening of 26/03 and sent proof. Later that evening, they responded saying I should have paid over the phone and that the funds might take 3–4 days to arrive—meaning we might not be able to move in.
Despite this, my bank confirmed the money had been transferred. The next morning (27/03), I again had to call them to confirm receipt—they confirmed they had received it.
At nearly 10am, they insisted we still meet at 12pm. We were travelling from South London (over 2 hours away) and asked for a slightly later time (1–1:30pm), which was refused. The lettings manager became rude and raised her voice, saying if we didn’t attend at 12pm, we couldn’t move in.
They then suggested we could collect keys from the office without an inventory, which we reluctantly agreed to. Shortly after, they called back to say the landlord had cancelled our application entirely.
This whole experience was extremely stressful and unprofessional. I have rented for years and have never had to chase an agency at every single step like this.
At no point did we feel supported or informed—only ignored and then blamed.
Overall: terrible service, poor communication, and highly unprofessional staff.
If you’re searching on Zoopla or Rightmove, always check the agency carefully. If you see Midland Residential Birmingham, avoid them and save yourself time, money, and stress.... Read more