N Collins
1

Extremely disappointing experience. Complete waste of our time and a shocking response afterwards.<br><br>I arranged to view a property on McLean Drive in Oxford on Saturday 17th October at 10am with an estate agent named Ibrar Hussain.<br><br>I made it very clear to Ibrar that we were travelling two hours specifically for this viewing, and he agreed to meet us at the property at 10am.<br><br>We got two children up early on a Saturday morning, made the two-hour journey to Oxford and arrived as arranged. Unfortunately, Ibrar was nowhere to be seen.<br><br>We waited outside the property until 10:20am, but nobody arrived. No phone call, no apology, no explanation. Just a completely wasted morning and a four-hour round trip.<br><br>What has annoyed me even more is receiving an email this morning from Ibrar Hussain claiming that he was at the property from 10am until 10:30am and had waited half an hour for us!<br><br>I find this absolutely astonishing, as we were physically at the property during that time. I also have photographic evidence to support our account of events.<br><br>Mistakes happen, appointments get missed, and people occasionally get their wires crossed. I can accept that. What I cannot accept is having our account of events contradicted and being made to feel as though we were the ones who failed to turn up.<br><br>A simple apology and an attempt to put things right would have gone a long way. Instead, Ibrar’s response has made an already frustrating experience considerably worse.<br><br>When people are considering renting a property, particularly when relocating from another area, they should be able to rely on estate agents to honour agreed appointments and communicate professionally.<br><br>This experience has left me extremely disappointed. Our time, fuel and effort were completely wasted, and the response afterwards demonstrated, in my opinion, a complete lack of accountability... Read more
19th Oct 2026 (13 days ago)