7th Jun 2025 (17 days ago)
Bad experience.Recently we were looking to buy a property and found one that caught our eye on this particular Agency .The property viewing was presented by Cian who was very professional ,,polite and delivered his job in a good manner.However ,I would.have to say that at least ,it would be appreciated by the costumers to ventilate the property of the viewing and have in hand the total of square metres .Even in the leaflet it was not shown and I had to work out adding them manually room by room .
On the other hand , my husband phoned after that and made an offer for the flat after few days.However ,he didn't get any call back after ,for another few days .We decided to call, and at that time he was told that they had multiple offers ,one of them was higher than his current one and if he really were interested in getting the apartment he would have to pay an extra fee of 5000 pounds to the agent ( which we didn't meet) plus the offer ,which at that time was the maximum price the flat was listed for.( all this by phone).There is not any way to check( on the website )or any other physical evidence if there are really others offers highers (like others agencies ) which by far are a bit more transparent in this matter .So the only option that costumer has is ,to " rely " and " trust "in the words of the agents who in this case are obviously highly moved more by the extra money they can make ,rather than the actual commission they would get by selling a property .
Quite disappointed ,twisted and dark all this process and we just decided to walk away rather to deal with all this again .
Summarising for customers :
1.Don't expect high standards for a property viewing (it is going to sell anyway ) so why to put to much effort !
2.Don't expect feedback ( they are not going to call you to keep you updated of the process) YOU need to call them .
3.There is no way to check if what they are telling you is true( regarding offers),etc.
4.Expect to pay a high EXTRA fee of cash to secure your property to the agent.... Read more