29th Feb 2024 (29 days ago)
The agency is the worst I've ever encountered. They offer no meaningful help when problems arise.
Our flat was flooded. It took the agency nearly three months just to acknowledge the problem, let alone carry out needed repairs. London Move only bothered to visit the flat three weeks after the incident. They failed to provide a dehumidifier, exposing us to serious health risks.
Even when we stressed that our health was at stake and the situation was urgent, they dragged their feet. We were left to deal with humidity and mold for approximately 10 weeks.
If you value your well-being, avoid this agency at all costs. They care only about your rent money.
EDIT:
The comment below is filled with half-truths and outright lies. While the work is eventually complete, it took nearly three months. Would you tolerate a broken bathroom and mold for that long?
Additionally, the building management company was appalled by London Move's poor execution and communication.
For example, building management fixed the leaking pipe back in December, yet London Move was so incompetent they didn't even inform us.
It took London Move (which is the landlord on the contract) approx. ten weeks to fix the shower. When I raised this issue for the ~10th time, they tried to claim that repainting was essential to fixing the shower. Such nonsense defies common sense.
About living in the property:
We've repeatedly raised issues with London Move. They either ignore our emails entirely or respond after weeks of delay (e-mail from Wed, 16 Aug 2023, 13:59 was completely ignored). It's untrue that the cooperation has been going well.
About One-star review:
It's absolutely justified. This business operates with shocking unprofessionalism and unethical practices. Beware!
On my last call, their agent constantly interrupted and gaslighted me, claiming my complaints were unjustified (check out other negative reviews – this is their standard tactic).
We are currently escalating this case and taking further steps to seek justice.
EDIT 2:
Moreover, their actions reveal either shocking incompetence or outright dishonesty (and I'm not sure which is worse). After complaining about the delayed repairs and their appalling lack of response, they began threatening us (with cc'ing their solicitor) over allegedly unpaid rent. This caused us immense distress, as no one wants the threat of eviction or losing their deposit hanging over their heads.
When we provided proof that the rent had been paid days ago, they miraculously "found" it. This is an absolute shambles, and demonstrates complete disregard for their clients.... Read more