11/10, Klaudia helped me find a beautiful place at great price.
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
The team at Keaton's were extremely helpful when I recently purchased an investment property. They were happy to chase solicitors and sellers whenever it was needed. I would use them again.
Landlords, go next door!
Keatons have been nothing but useless with us from start to finish. The service they provided us was so appalling that we had to go with another agency at the end. Their competitors next door provided us with such an efficient service (at a way cheaper rate) that we really regretted having gone with them in the first place!!
Their agents are clueless. Their management team as they call it consists of one girl behind a computer who does everything wrong. We constantly had to get back to them and correct their mistakes. They even managed to lose our keys. Pure negligence.
They are only here to cash in, they don't care about anything else and they should be ashamed to charge what they charge given the service they provide.
Gurmukh and his team have been extremely helpful, updating me on everything new on the market and fulfilling all my requests when I have asked. Ranjit in particular has been amazing when dealing with me with regular updates and always providing the time to show me new things on the market when it arises. Overall fantastic team. Highly recommended
Awful service. If I could rate 0 stars I would, failed to respond following a tenancy offer being placed, then decided to tell us the landlord (just as unreliable) had let the flat out privately after they had ignored our calls for days. They completely left us in the lurch and will NEVER be returned to. Do not waste any time or money on this poor excuse of an estate agent.
I have bought through W J Meade Mile End in the past and have also used them to let and property manage. Early this year I instructed their sales team to sell my two bedroom apartment. Within a week of marketing and several viewings they found a buyer. If you are looking for local property expertise these are the guys to call. Thank you for a terrific job guys.
We asked the agent if he can drive us to the agency after the viewing. He said he was not going back to the agency. So we took a walk, and when we were passing the agency he was there.
I worked with Michael when purchasing a beautiful new flat in Bethnal Green. I’m from the US originally and thus was not familiar with UK’s procedures. Not only was Michael incredibly responsive and helpful, he provided context for key steps making me feel informed throughout the process. He also liaised with both sides pushing things forward and keeping things on track. Can not recommend him and the team at Butler & Stag enough!!
Letting process is poor. Arrogant and unprofessional staff who lack human touch.