11/10, Klaudia helped me find a beautiful place at great price.
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
The team at Keaton's were extremely helpful when I recently purchased an investment property. They were happy to chase solicitors and sellers whenever it was needed. I would use them again.
Landlords, go next door!
Keatons have been nothing but useless with us from start to finish. The service they provided us was so appalling that we had to go with another agency at the end. Their competitors next door provided us with such an efficient service (at a way cheaper rate) that we really regretted having gone with them in the first place!!
Their agents are clueless. Their management team as they call it consists of one girl behind a computer who does everything wrong. We constantly had to get back to them and correct their mistakes. They even managed to lose our keys. Pure negligence.
They are only here to cash in, they don't care about anything else and they should be ashamed to charge what they charge given the service they provide.
I have had the pleasure of working with Terence and the team for the past 9 months . They are all very hard working and customer care is there number one objective. From my experience the hard work and professionalism shown by Terence and the team is fantastic i would highly recommend them.
"Money Grabbing Attitude". AVOID
Absolutely unprofessional and time waster; they deliberately retained information from me just to ensure some 'back-up plan' to present the landlord to ensure their (shamefully expensive) fees are collected and not bothering to guarantee any sort of transparency and honesty.
I was interested in renting a a flat listed by their branch in Bow E3.
After discussing over the phone with the agent we have arranged a first viewing where they guaranteed I would have had the first slot available.
On the day of the viewing they have cancelled on last minutes as "the tenant did not want to give them access".
I understood the situation despite of the inconvenience caused to me in having to re-arrange another viewing.
I once again asked for the first available slot, which was guaranteed for me just 2 days later.
I once again took time off to attend the viewing. I called the branch in the morning to confirm and sent an email shortly after to confirm my attendance once more.
The agent sent me an email (did not even bother to ring my phone and speak to me) to inform me that an offer submitted the week before was accepted and the property was therefore taken off the market.
Absolutely fantastic! I've had better service from Karl, Kirsty and the team in the last 2 months then I had from the previous agents I was with for over 12 years. They went the extra mile time and again without being asked and have made the process of letting out my property seamless. Call them.
Please do not use this agency. The fees are extortionate even when renewing a tenancy and they do absolutely nothing once they have got you in. When we arrived at our property, they had not cleaned it or undertaken an inventory. They failed to do so or provide any compensation when we had to clean it even though I was pregnant at the time. Now we have left, they are trying to charge us £80 for not cleaning the oven. This is despite their agreement that we would not have to professionally clean it when we left. It has taken over 6 weeks to get our deposit back and they still owe us money. An utter shambles of a company.
Top quality independent estate agents. This is the first time I have bought through Butler and Stag and received a great service, from viewing through to completion. Special mention to Aidan and Michael who have been easy to deal with throughout.
Letting process is poor. Arrogant and unprofessional staff who lack human touch.