The team at Keaton's were extremely helpful when I recently purchased an investment property. They were happy to chase solicitors and sellers whenever it was needed. I would use them again.
Landlords, go next door!
Keatons have been nothing but useless with us from start to finish. The service they provided us was so appalling that we had to go with another agency at the end. Their competitors next door provided us with such an efficient service (at a way cheaper rate) that we really regretted having gone with them in the first place!!
Their agents are clueless. Their management team as they call it consists of one girl behind a computer who does everything wrong. We constantly had to get back to them and correct their mistakes. They even managed to lose our keys. Pure negligence.
They are only here to cash in, they don't care about anything else and they should be ashamed to charge what they charge given the service they provide.
The team members at Felicity J Lord Bow (Lettings) are friendly, helpful and quick in response. They are speedy in finding the right tenant for my flat. I am happy with their efficient service.
Awful service. If I could rate 0 stars I would, failed to respond following a tenancy offer being placed, then decided to tell us the landlord (just as unreliable) had let the flat out privately after they had ignored our calls for days. They completely left us in the lurch and will NEVER be returned to. Do not waste any time or money on this poor excuse of an estate agent.
Brilliant. Jesse was very helpful in our rental property search was very informative and very personable would highly recommend. Also he was extremely patient it has been awhile that I have received excellent customer service , I would highly recommend once again.
"Money Grabbing Attitude". AVOID
Absolutely unprofessional and time waster; they deliberately retained information from me just to ensure some 'back-up plan' to present the landlord to ensure their (shamefully expensive) fees are collected and not bothering to guarantee any sort of transparency and honesty.
I was interested in renting a a flat listed by their branch in Bow E3.
After discussing over the phone with the agent we have arranged a first viewing where they guaranteed I would have had the first slot available.
On the day of the viewing they have cancelled on last minutes as "the tenant did not want to give them access".
I understood the situation despite of the inconvenience caused to me in having to re-arrange another viewing.
I once again asked for the first available slot, which was guaranteed for me just 2 days later.
I once again took time off to attend the viewing. I called the branch in the morning to confirm and sent an email shortly after to confirm my attendance once more.
The agent sent me an email (did not even bother to ring my phone and speak to me) to inform me that an offer submitted the week before was accepted and the property was therefore taken off the market.
I moved into a flat at the start of the year and had a great help from the staff at Butler n Stag and Aidan. Thank you all for making the move easy. S
Amazing service received from Rhys. He is excellent, the emails are answered promptly and advise given instantly. I have actually already recommended Rhys and Butler and Stag to another friend. My process was started by Michael and finished by Rhys and both have been excellent.