2nd Oct 2026 (14 days ago)
Summary:<br>Presidential Estates were highly professional throughout, they achieved a higher sale price than I expected, and they supported me through a difficult situation due to the death of the property owner before contracts were exchanged.<br><br>I highly recommend them, and I will definitely use them again.<br><br>Many thanks to Matthew Sargeant and his colleagues.<br><br>First Impressions<br>As soon as I walked through the door to the office the vibe was friendly and welcoming, so I immediately felt comfortable.<br><br>I was selling my father's house to pay for his care home fees. I am very much a detail person, especially with important financial matters, and I strive to nail down any potential issues, ambiguities and possible risks. I know some people find this a challenge to deal with, but Matthew, who managed my sale, was patient and accommodating throughout.<br><br>When working through the sales contract, once Matthew understood my situation and the potential complications, he became proactive and made recommendations and provided advice which made the situation and choice of Estate Agent much easier for me.<br><br>Open Day<br>We agreed to have an Open Day, something I had not experienced before.<br><br>Jack, one of the Sales team members, hosted the Open Day. He came to the house to explain the process to me. We discussed the house background, and we agreed the key selling points.<br><br>I was not present for the Open Day, but he obviously did a great job as he secured several offers higher than I expected.<br><br>Complication<br>Having secured a buyer and with the sales process progressing, unfortunately, my father passed away before contracts were exchanged. This meant that the sale had to be delayed for several months while I applied for probate.<br><br>While this must have been frustrating for Matthew, he never once put pressure on me, and he successfully managed the buyer, despite the long delay, to ensure that the sale could restart as soon as probate was completed.<br><br>Communication<br>Throughout the process the communication was excellent. We used phone, Whatsapp and email, whichever was appropriate.<br><br>General communication was managed by Vesa, the Office Administrator, who was polite, friendly and professional throughout.<br><br>A Decision Well Made<br>Someone I know was also selling a property at the same time as me.<br><br>They told me of various problems they had with their estate agent and, as I had had no problems whatsoever, it made me doubly thankful I chose Presidential Estates.... Read more