I had just 4 days to look for a place in London and Amirah was amazing! She is one of the best professionals that I've ever had to deal with. She has a great knowledge of the area, is very attentive and professional. I can only recommend.
6th Feb 2019 (2 years ago)
LudlowThompson Docklands locked us in a 2 year contract with no break clause when we asked for one year or a break clause arguing the landlord would only accept this. Now we found out they lied to both us and the landlord as we all wanted 1 year. And why did they do this? Well now that we want to change one out the two tenants in the flat they want to charge a fee of £570 for the referencing check. They've done absolutely no work to replace the tenant, we found the replacement and their referencing takes about 2 minutes. Furthermore, we want to leave this flat not because we need to move, but because of the appalling service. The fee would still be fine if they hadn't lied however, they have. Now this would also be fine if they had provided a service of adequate standards, but this was not the case.
Wardrobes and doors without handles have been in this state this since the beginning of the tenancy, even though we have requested on multiple occasions for them to be fixed. We were in fact told, they would be fixed the first week of the tenancy. A year in nothing.
We were assured the flat would be professionally cleaned before our entry into the flat. They had over a month to prepare it. This was again not the case. With greasy surfaces all over.
We spent more than two months without heating or with it rarely working, when Environmental regulations stipulate this is an urgent repair.
The faucet was leaking since the second month we entered the flat until just a month ago (I will repeat we have been in this flat for a year).
We had a mouldy wall, which made us sick for about 4 months where we repeatedly were told this was being dealt with. Again in contravention with Health and Environmental regulations.
After all these issues, they always claimed Landlord was not giving them permission to fix them. Landlord claimed she didn't even know about many of these issues and only once we contacted her were they fixed. Thus, showing the incompetence of Ludlow Thompson, who not only provide, or better not provide, a service of appalling quality, but also lie to both landlords and tenants to play them against each other.
Our landlord has now vowed she will never use their services again and so have we. To top this off we found out that even though we paid 6 months rent in advance, the landlord did not receive this quantity when we first moved in. Their modus operandi seems to be to through lies play landlords and tenants against each other to charge as many fees as they can. However, this will not be happening again with us or our landlord.
6th Sep 2019 (2 years ago)