My husband and I recently booked a viewing with Morgan Randall as part of a full day of viewings in Isle of Dogs and Mailen Andersen was by far the best agent we had all day! It was clear from the first phone call that she was good, but during the actual viewing she went out of her way to make us feel comfortable. She arrived early for the appointment, greeted us with a smile, offered to take pictures for us when our phones wouldn't work and gave us really good information about the area, property, landlord and previous tenants. Although we decided to make an offer on a different property because we liked it more, she followed up to get some feedback and to make sure we were happy with our choice. Overall she was very friendly and professional and made the overall experience very pleasant. Thank you so much.
1629 days ago
We lived in a Morgan Randall managed property for almost 3 years. Aside from the initial positive impression from the sales/lettings team, everything quickly went downhill once the lease was signed. A simple task, such as adding another name to the lease, took several months as property managers either never responded or took a long time, and every time you try to give them a call, they'd be on "lunch break" and nowhere to be found. Similarly, it took them a couple of months and several chase-ups to fix our broken shower, along with other issues. After the initial duration, they tried to raise our rent to an above-market rate despite our argument that there were several other available properties being marketed at lower prices. The quality of the check-in report was lacking, and resulted in us being deemed responsible for damages that were "suddenly found" as the check-out report was (of course) significantly more detailed and thorough. It then took several weeks of back and forth before they agreed to approximately halved the value of the "damages" they claimed were done by us, which is truly telling. All in all, a terrible experience. Stay away.
339 days ago