Fantastic Estate Agents!
Laurels made a great first impression upon meeting them giving us a real sense of encouragement and optimism at a stage that we really needed it.
They were professional yet approachable and we could tell straight away that potential buyers would be able to relate to them.
We feel very fortunate that Jordan was our main contact at Laurels. He was always there when showing prospective buyers around and was always at the end of the phone, never questioning our calls even when we asked the silliest of questions!
We were extremely impressed with the speed in which Laurels sold our property and at a price that we were very happy with.
Thank you again for all of your support and we shall continue recommending your services to anyone that we meet.
26th Aug 2021 (14 weeks ago)
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
15th Nov 2017 (4 years ago)