2nd Jul 2025 (14 days ago)
My sister sold her house through Scott Fraser Summertown, and the experience was five-star from start to finish. So, when I decided to sell my flat in Headington, I didn’t consider any other agent—Scott Fraser was my first choice, although I had to go through the Headington branch.
I did get valuations from other reputable agents in Headington, but I ultimately chose Scott Fraser based on my sister’s positive experience and because their approach felt more grounded and aligned with my expectations.
Unfortunately, my experience turned out to be very different. It was a frustrating eight months marked by constant chasing and complaints.
Catherine Dernie was fair and realistic with the valuation, and the property sold within a month of being listed. The photography and marketing were handled professionally.
What I didn’t realise at the time was that once the property was sold, the case would be passed on to Elaine to manage the sales progression. After the sale was agreed, I received no updates for over three months. I had to chase repeatedly for information and eventually lodged a complaint before I received any meaningful updates. This pattern of chasing continued all the way to completion.
Unfortunately, the delays—many of which were caused by slow responses from the buyer and their solicitors—resulted in financial losses that could have been avoided. Even at the point of completion, they were still asking for documents they’d had for months.
While I appreciate the initial professionalism shown by Catherine and the quality of marketing, my overall experience with the Headington branch was disappointing. I would consider recommending Scott Fraser Headington—if they had a stronger and more responsive admin and sales progression team.... Read more