We sold a house AND bought a house through PJC recently so we have seen both sides.
I cannot recommend them highly enough. Selling a house is stressful enough, add to that a pandemic, and things off off the charts!
Everyone we spoke to during the sale were reassuring, from the initial visit of the property in Dec 2019 to the eventual sale in 2020, everyone was supportive and highly knowledgeable.
The purchase took longer than your average, but everyone from PJC who were involved were faultless. Particularly, Claire Bevan, who went above and beyond every step of the way with the purchase. She took the time to chat with us and always kept us informed. We are so grateful for her hard work and kindness towards us. I cannot speak highly enough about her.
123 days ago
Customer service is appalling. They admitted that they were told of an issue with a rental property but they didn't register it on their maintenance system. I rented from them for over 4 years, paid over £30,000, had house fully decorated when I bought my new house and it was immaculate. I even left the property over a week early as landlord had a new tenant (but paid for that week). I didn't expect thanks, but was surprised that 2 weeks on no bond returned. Apparently they are waiting for a quote for a shelf under the sink due to the landlord's washing machine having a leak! Which I reported and they confirmed they knew about. Not bothered about deposit, it is the cheek of it. When you call them they are rude and indifferent. Curt responses, like it's your fault and you shouldn't be complaining. You also have to chase them. They won't bother updating you. Time and again they showed their true colours, of a company that does not give a jot about customer service.
1008 days ago