16th Sep 2026 (10 days ago)
Our experience with Peter Alan's Whitchurch branch has been a complete disgrace. They are incompetent at best and purposefully dishonest at worst. They created such a mess of the sale of our property, they encouraged us to sell our house at modern auction in conjuction with their colleagues in I Am Sold, who also have an appalling reputation for losing both buyers and sellers tens of thousands of pounds. Eve Pearson of Peter Alan and our Auction 'specialist' at I Am Sold encouraged us to put our house up for sale £50k under budget and then tried to gaslight us into believing this was a good deal for us. Then, Peter Alan staff will shove as many viewers through your front door as possible, knowing that this entraps you into owing I Am Sold an insane fee of 4.5% from the sale of your house, should you want to sell your house to anyone who viewed it through them, for 12 months afterwards.<br>We had a prospective buyer who wanted to buy our house outside of I Am Sold due to their horrendous reputation and so we challenged the fee stating that Eve should have informed every single interested person of these terms, prior to booking a viewing, and Eve said her colleague was responsible for this and was thorough with every person he spoke to before letting them view our house. We later found out from that buyer that this colleague was brand new to the company and not only did he have zero conversations with the buyers ahead of the viewings, in fact the first time they ever spoke was when they met in person at the house viewing, but he even shared openly that because he was new to the company, he had no idea about auctions! Not only did Eve leave someone completely unqualified in charge of our property which she was supposed to be dealing with herself, but she then threw him under the bus to cover up her own mistakes.<br>While we've escalated our complaint to the Connells Group, both about the catastrophic handling of our property AND the sheer lack of integrity of the staff at Peter Alan's Whitchurch branch, we know that Peter Alan and the Connells Group are one organisation and therefore are incapable and unwilling to admit any wrongdoing. As such, we've had to escalate our concerns to the Property Ombudsman as we are alarmed by the gross misconduct perpetrated by the staff. I would strongly recommend avoiding Peter Alan at all cost to save yourself the dire consequences of their inept practice. Peter Alan wasted 3 months of our time, destroyed the value of our property and then just expected to quietly walk away and leave us to deal with the mess they created.... Read more