I have been using Property Plus Wales for a number of years. As well as being one the UK's Largest landlords, I train and coach thousands of property professionals and investors and only align my company with those companies that I am confident have the skills, knowledge and experience that are to my exact high standards. As you would probably guess, i have had dealings with many Agencies some good, quite a few bad, however I can honestly say that Lee and the team have not let me down once, they are professional, courteous, punctual to appointments and their knowledge of the housing market is superb. Highly recommended
8th Jul 2016 (5 years ago)
I would not use this company again. It's been a very difficult time. I feel I was misled and currently pursuing a complaint through the property redress scheme.
Some of the agents were helpful on the phone, the branch manager and managing director have very poor service whilst dealing with my complaint and even breached my data right of access.
I went with them because of a 90day guarantee so basically went with the fact that it was either cheap fee or free. I regret that choice because when you're selling a home service is much more important. I wish I'd give with a different provider with a higher fee. You definitely get what you pay for.
Unfortunately I had to chase them for feedback on visits despite being told I would receive regular updates, the text booking system I found easy however they were cancelling visits that weren't rearranged and also turned up at my fit unannounced once. That viewer never booked back in it would have been a bad impression.
My complaint about the fee aside even if they were able to honour it. I still feel like the service was poor. It took 21 days of chasing to get an answer to my email for example. I had one agent trekking me something on the telephone and another telling me something different by email.
I have sold my house but it was a very stressful experience which I wholly believe was caused by property plus. Even my buyer who I had to meet at my old property with keys complained about her feelings with them.
I've never sold a house before and it's been awful experience with property plus one I wouldn't want anyone else to go through
I'm advised they are better for rentals
The videographer guy was fantastic
I knew they had a big presence on social media
They have a lot of Facebook activity but can be a bit "whitenoise" most of the posts were houses sold or adverts for themselves. I didn't really see any active selling of my house and when challenging then on it, they occasionally shared a Facebook listing. There's no floor layouts that I wanted due to the shape of my home and it being harder to picture. Whilst they used Zoopla and Rightmove I don't think they were actively trying people looking for houses in my area about my home, because they were reluctant to contact clients to obtain feedback so I can't see them being proactive.
Also they advise they with later but it's 9-5. No viewings on weekend(which is when people want to look) and in the snow due to catching up with workload they sent a viewer to me to show around!
COVID measures wise they were respectful, I was told that viewers will have seen the video first to only have genuine people in a position to proceed coming into my home. But I've woman came she didn't realise there was a bathroom also downstairs and she hadn't sold her house yet
So in summary. I would honestly tell Friends and family to stay clear.
14th Jul 2021 (20 weeks ago)