Fantastic agency who are worth the fees they charge as they ensure you get the best price for you. Having compared them to other agents they made sure that I got more for my property. My lesson learnt is that the cheapest agent is not the best choice. Choose this agency as they are worth every penny. Also their service is second to none. Highly recommend without hesitation. 5 star all the way.
NaN days ago
Terrible experience with Harry Harper.
It started when made us sign and pay for an insurance that according to them, it was mandatory (1 year after, they said it wasn't after all).
We had a wide variety of problems in the flat we were living: broken mattress, leaks in the bathroom and a broken sofa. No effort was made to sort effectively this issues. The leak in the bathroom was sorted 1 year after we moved to the house and the sofa was sorted by the landlord (after we were threatened by the agency that we had to pay for a new sofa...).
The mattress was never sorted, even though the strings were broken and it was in a 'V' shape. After several visits to the office to try to sort this issue, I was told in an improper way that we wouldn't receive a new mattress. This ended when we received via mail, a letter stating that we had to leave the apartment in the end of the tenancy agreement.
Also, their maintenance services are dreadful. For several times we had appointments scheduled that no one showed up and we weren't noticed.
Finally, the general rudeness and lack of sympathy of the staff in the Albany office is shameful.
I strongly suggest that you DON'T rent with them.
1811 days ago