Peter Alan, Albany Road, Cardiff branch were more than helpful when assisting to complete the process and motions of a mortgage product that the Dinas Powys branch found for me several years ago.
The members of staff at the Albany Road branch were knowledgeable, helpful and friendly.
I'd recommend Peter Alan, Albany Road, Cardiff branch for many property needs.
305 days ago
We contacted Peter Alan for the property we have now moved in to, but I would avoid them in future. We dealt with Sarah Jenkins, who frankly, has no business in a customer facing role. We viewed the house, paid the fees (approx £350) and gave notice on our other property. When we moved into the new property. Our new landlord kindly informed us that Sarah had told them that we were unreliable (even though not a single months rent payment had been late in 7 years), we were liars, and that we hadn't paid any fees, in an attempt to turn the landlord off us, likely to gain more in fees from another party. She did all this knowing we had already given notice on our previous property AND have 8 and 10 year old daughters to put a roof over.
Needless to say, we were extremely disappointed to learn this on the day we moved into our new home. This kind of practice should not happen from someone who is meant to be representing one of the largest, and well known estate agents in Wales. On top of This, her manner on the phone is unprofessional, rude, and she constantly talks over you. She even shouted at my partner down the phone.
We will be taking this further with the powers that be. This kind of behaviour has tarnished our image of the company, and looking at other reviews, we're not the first to experience this kind of treatment.
1192 days ago