Banner & Co acted as letting agent for our apartment in Lymm for eight years, and also in relation to its recent sale. During all that time, including through the sale process, the team have provided a fully supportive and proactive service, dealing with all and any aspects of successive tenancies on our behalf with the least amount of fuss.
Basically. they just got on with whatever was needed to make
the rental as trouble-free for us as possible, and were always on hand. This became even more important when we moved to the South of England five years ago. We would have no hesitation in recommending their services to current and prospective landlords.
527 days ago
Our landlord was an utter crook and Banner did NOTHING to protect us from him and basically enabled him to abuse us for 3+ years. He claimed the flat had been professionally cleaned prior to our arrival and it was clear that he hadn’t even bothered to use basic cleaning products, it took several months to finally get Banner to agree to put it in writing that we wouldn’t be made to pay for a professional cleaner at the end. Also the boiler broke and was deemed too dangerous to use as the expansion vessel had ruptured. The landlord refused to pay to repair it for over 4 months with Banner again doing nothing to force him and it was only sorted when I threatened to take legal action.
At the end, the landlord attempted to charge us £650 in cleaning and decorating costs, again, Banner making no effort to stop him and just allowed it. When we disputed the charges Banner said they would provide “impartial evidence” for both the tenants and the landlord, however they instead deliberately twisted the facts and claimed that we had repeatedly violated the tenancy agreement, however as I had taken photos of the property when we moved in and had made Banner confirm we were not required to clean the property, we did get back every penny of the deposit. However, had Banner fulfilled their obligation to act on behalf of the landlord AND tenants at any point during the 3+ years we rented, we wouldn’t have had such a miserable and uncomfortable time living in the flat.
I will say that Donna was wonderful, but the other letting agents we have had to deal with over the time have been dreadful. I wouldn’t wish this lot on my worst enemy! If you are thinking of renting, think VERY carefully before using Banner as they clearly side with the landlords over tenants.
149 days ago