26th Feb 2024 (8 weeks ago)
Rudest staff, no communication within the office, so unhelpful, avoid avoid avoid
Called to book a viewing and was told ‘shes not here so I can’t book it’ I asked ‘when will she be back please’ the women on the phone replied ‘well I don’t know because she’s not here to ask is she’
I let this go and called back a few days later to book the viewing. Got booked in and was sent an application form. Of course I filled out the form. I was then sent a very rude email stating the application would be sent after a viewing, fine, went to the viewing where there were 4 other people viewing at the same time, the estate agent was exceptionally overstretched to the point it came across rude. Having to keep turning her back during conversations, left alone to walk round without any knowledge of the property given and no chance to ask questions and then had to openly discuss finances infront of all the other people viewing. I was told I would be called later that day to state if my application would still be sent off due to it being sent in too early. I was not called, waited until the following day and received an email asking if I wanted to view the property. I replied to the email to find my email had been added to a block list!!!! Absolutely appalling customer service, rude staff, so glad I realised this before committing to a property with them!!!... Read more