EDIT: This is a response to Freelancer's reply on Hannah's post.
Unfortunately it does not allow a reply and we have exceeded the character limit for an edit.
Everything said, does not change.
We weren't aware of the Flat being new to you. Not that any of the issues we faced are somehow justified because you're new to it. The flat should be as described, and still, we gave you the benefit of the doubt.
The washing machine was connected by Team Knowhow on behalf of Curry's, we didn't have a washing machine when moving in. I am really confused why you think this? There was a leak in the sink and a stop tap hadn't been put in place, too. This might be what you are confusing this with. Also, no kitchen tap was replaced.
There was an issue as soon we got there with the water not being available and you said to us 'please don't be problem tenants'. Our son was not even 1 at the time. Having this sort of attitude to a legitimate problem, is what might have caused the strain in the relationship from the start. I can only blame you for this.
Regarding my partner, issues he brought up were perfectly legitimate. All described above.
Aaron was not professional when arriving and we were always put on the back foot when bringing up issues which we knew, we weren't responsible for.
We had continuous contact with you up until the strain and we both agreed, that we would speak with the landlord instead. As the 'professional letting agency' you are, I assumed communication would be one of the key ideals you go by. I guess not.
Concerning the bill, we still have the bills and the documents from SSE. It was not a good time to call today. However, if you are open to discussing the reimbursement for this, then we would be open to this. Your comment regarding the Flat being fully electric and the bills associated with this, has no relevance to the spike in electricity caused by one of the people you called out, subsequently causing us to have an inflated bill. This a key point, that needs remembering.
Regarding the tap. You sent us the invoice for a call out because you didnt believe there to be an issue. You didn't call. You simply emailed the invoice to us, as if it was obvious that we had called you out for nothing. You only turned up when my partner sent you a video of the tap not working beforehand (we did this because we thought you might have a problem).
With due respect, we don't care about your C.V. This review is based off our experience. Which is what matters.
Further to all of the points mentioned, the flat was not perfectly clean when we moved in. It was when we left. However, our bond was held back unjustifiably so, for far too long. This caused further aggrevation.
Also, there are not a lot of reviews from a Tenant's perspective, which is why we think it is even more important writing the review. I hope this review goes someway for people when deciding to go with you as a company. And if they do, I hope you take all the criticism on board and be better at what you do in the future.
353 days ago