It was our first time when we requested the support from a letting agency in order to find our own place. After some research on Google, me and my fiance decided to go with Allen & Harris Estate Agents from Talbot Green, as we wanted to move near Cardiff, Wales. We had a positive experience with our agent, James, and we had our eyes on one of the houses we've already viewed. By the end of the week, we received positive answer from landlord, paid the fees and had our first house. James was very helpful, friendly and knowledgable! He even came to our house and gave a hand with the garden, which we really appreciated and gain our respect! While he wasn't at the office, whenever we called, the manager (Ben, if I remember correctly, hopefully) answered to all our questions and pass the messages to James. We will definitely request the help again to the agency when buying our own house in the future! Thank you very much, James and Ben! Will definitely keep in touch! :)
689 days ago
Pathetic to say the least, if i could give ZERO STARS, I would!
The worst estate agent i have ever used, they never fix problems and lie to not sort anything out.
I told them about a boiler concern i had when i just moved into a property as it kept cutting out with a F.29 code on the screen and they told me not to worry.
A few days later, i had carbon monoxide poisoning and was rushed to the Royal Glamorgan Hospital because of this.
These crooks only care about money and not your safety, the boiler was faulty and they assured me it was new, which it wasn't, it was 19 years old and faulty, never once had a gas check and i am currently taking these to court, environmental health and the council.
I cannot wait for this to go to court as they lies and pathetic excuses nearly killed, me, AVOID AVOID AVOID!!!
And another thing, the debt collectors "sequence" that you use to collect unpaid rent are bent as hell, they called me up on my mobile and threatened to come and see me and sort me out if i dont pay the rent (its 2 days over)..?
Absolutely fuming over this and to be threatened..? pretty much sums you up. Just wish i recorded the phone call as i could have given it to the police.
1703 days ago