I have recently bought a house through Strakers, moving from Devon to Wiltshire. Vikki and Tim were extremely professional, helpful and kept the whole process on track. They were very good at facilitating communication between the vendors and myself and I would have no hesitation in recommending them.
525 days ago
We recently purchased a property through Strakers. The whole experience was a frustrating and unpleasant mess.
First they failed to tell us that the property we were interested in had received an offer despite, our stated interest, leading the sellers to accept the only offer they had. When we attempted to view the property again a Strakers agent rudely told us that it was our fault they didn't contact us, and that the property was under offer.
They then failed to tell us when that offer fell through, mere days later, and the property was back on the market - it was only through chance that we noticed the property was once again listed as available.
They then tricked us into paying for services such as electrical inspection of the property, which are traditionally carried out by the sellers as part of the sale.
While we made it clear that we needed to proceed quickly with the purchase they also took no further action for two entire months, only becoming active again when it suited the sellers to proceed, immediately before christmas, at which point Strakers agents called us as many as four times a week for weeks on end to harass us over contracts that they knew were being handled by our solicitors, and which we had no ability to accelerate.
The Strakers agent was also grossly unprofessional and insulting during one of these calls, throwing an actual temper tantrum down the phone at us when we insisted on being able to inspect the property as part of the exchange process - which we were legally entitled to do.
Never have I been so disgusted with a supposedly professional agency. I will never be using Strakers again.
118 days ago