Very professional estate agents with excellent local knowledge.
Very helpful team at the Sunderland officers especially.
I have had dealings with Richard regarding an auction property with an excellent outcome and the very helpful Jessica who is always quick to respond to any of my enquiries and make the deal possible.
I would deafly recommend the Sunderland team.
1223 days ago
If I could give 0 stars then I 100% would. I would not recommend this estate agent to anyone. I saw a property that I liked, I placed an offer, the offer was accepted, survey was carried out, mortgage was successful and solicitors were instructed. I was 75% of the way through the transaction. Pattinson had told me that once the property gets to this stage then no viewings would be permitted for the property (this is the norm as many other estate agents also don't take viewings once a property is under offer). Whilst I was 75% through the transaction, Pattinson called me 3 days ago to inform me that someone has viewed the property twice over the weekend and placed a higher cash offer. They told me I had until close of business (3 hours) to decide if I wanted to increase the offer or I would lose the property. The law in England and Wales allows a vendor or buyer to withdraw from a transaction at any point before the exchange of contracts, however, as a first time buyer I relied on pattinson's professional advice that the property would not be viewed once under offer. Had the property not been viewed (which according to Pattinson it shouldn't have been) no higher cash offer would have been placed and I would not have incurred such financial losses. I will be escalating this complaint to the ombudsman, meanwhile I wanted to make others aware of Pattinson's lack of honesty and integrity. I wonder if Pattinson would allow me to book a viewing for one of their existing properties that's under offer now?
354 days ago