14th Jan 2023 (1 year ago)
Had a terrible experience trying to view a property as potential tenant. The agent's office first called to postpone by 5-10 min as they were running late, I was fine with that, I was already in the area and didn't need to rush But when I struggled to locate the property in the area, though I was very close to it and couldn't find an entrance, they wouldn't help. Kept telling me off that other parties were able to locate the entrance so it's just my fault. I was on phone with them for over 10 mins, after which they said we are going to cancel my appointment because now I was late. They wouldn't connect me directly to the guy who was on site, a guy called Birju. We ran into him by accident and he initially refused to show us the property saying we are late. Took no notice of our efforts to reach him and our frustration, accused us of being rude, and that he wouldn't show us the property. His behaviour was downright obnoxious in front of women and children. This man shouldn't be allowed in a customer facing role. I didn't mind the property but have no desire to deal with Brockenhurst after this terrible experience.... Read more