We recently rented through the Greene & Co West Hampstead branch and the entire process was pretty effortless. In particular, or agent Josh went above and beyond to ensure our move in went smoothly!
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
My search was handled by Jessica. Excellent knowledge of the property market. Efficient professional service. Responsive and understanding of client needs.
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
David, Alex and the rest of the staff did a great job handling the sale of our flat. In a slow market they guided a difficult sale through to completion and kept everyone - ourselves, the buyers and the solicitors - happy and moving forward. A real pleasure to have dealt with them.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
We had the most pleasant agent experience with Daniel Avci from Winkworth (the St John's Wood branch). Daniel was sharp, professional, to the point and extremely clear and responsive. Everything (from the first viewing to completing the documentation and checking in the property, was dealt with in a very pleasant and professional way. Having rented in London for 7 years now, this was the first time that we didn't have any mistreatment / hidden fees or other last minute unpleasant surprises - so we do consider ourselves lucky. Thank you Daniel.
We had an excellent experience during our initial rental with the estate agent from Winkworth, however the check-out process from the flat was abysmal. The manager of the property, Agnieszka Kostanowicz, was an extremely poor liaison between us (the renters) and the landlord. Despite being called good tenants and leaving the apartment in excellent condition, as told to us by our estate agent from Winkworth, Aggie (as she is known) tried to justify taking two-thirds of our security deposit to pay for fees and "damages" done to the property that were obviously conflated to get more money for the landlord. Be careful negotiating your security deposit with her.
I had a great experience working with Greta from Foxtons while I was looking for a flat in Maida Vale. She's helped me find and secure an excellent property! I would recommend working with her to anyone.
There was a stinky rotting hole in the floor of the bathroom, Foxtons ignored all emails about it for 6 months. Then they sent someone around to cover the hole with newspaper. A further 6 months later we realised they were never going to fix the hole and moved out.