Have just rented a flat from KFH Islington. Process from viewing to move in date has been very efficient and no stress. Excellent communication throughout. Thank you to Andre and Carla and would recommend KFH.
Complete inflexibility to modify even the most basic terms in rental agreement. Very high admin and background checking fees for templates that can be downloaded free from the internet. Terrible experience as a tenant, can only recommend to stay away from this company and deal directly with the landlord or use online agents where possible.
Excellent customer service from Karen Elliot-Weare (Manager) and Izabela Cuber (Letting Negotiator) over the last decade. Always working very hard and putting in long hours to rent my flats and never giving excuses. I am very pleased with the service received and highly recommend the Stratford Letting Branch.
They tried and sell me their mortgage broker when I was in a bidding war on one of their properties. I was under the impression I was just going into the office to have my finances verified, but instead I was given a sales pitch by a broker who told me (in a really round about way - no doubt to protect themselves legally) I would be in a better position if I used their broker. These practices should be illegal. Very disheartening and dishonest agency who prey on vulnerable, desperate homebuyers - to avoid at all costs.
I had a viewing with Rashid Islam. He was very helpful, polite and easy to talk to. This agency offers a great service and I would highly recommend it.
Ludlow Thompson are one of those agencies you never want to deal with. To put it simply, they will try to tempt you with a package of a fair deal and excellent tenant service but once they have your money, they don´t care about much else.
Firstly, the cost of the agency fees is extremely excessive. They take advance of your situation, not getting the contract together until the last minute (even at this time it was incorrect), and persuading to the new tenant (s) for a good review in their website. (I am talking about two emails every day from different members of the team, under the guise of to winning a competition that came across as being pretty unbelievable- even for estate agents). Unforuntately, the reviews written under pressure after just moving home are not a realistic reflection on the service they provide during and even before the commencement of the tenancy. Considering the amount of poor recent reviews they have received, it appears that not much has changed in relation to their customer service skills.
In my situation, after 6 months of a poor/non-existent service with them, not answering our emails, messing up our contract and then insinuating it was our fault, never giving us clear answers or agreeing to our negotiations in writing, obviously washing their hands, taking your money and sending of you off, I have no other choice but to make others aware of this sham of an agency.
Tim provided an outstanding letting service. He gave sound appraisals of prospective tenants, provided detailed background checks and was always direct, honest and easy to work with. He really goes out of his way to make sure clients are happy. The value for money I got with Courtneys was fantastic compared with other letting agencies that have bigger names but whose service is more bureaucratic, less agile and less personalised. I highly recommend Tim who has been in the business for a long time, is an experienced landlord himself and has really sound judgement. It was a relief to work with somebody who takes care of your property as if it were their own. I highly recommend Courtneys and would certainly work with them again.
I would like to leave my real name but I don't want anyone from courtney to contact me. I called in a few days ago asking question about a property and the man on the phone said who will be paying the rent for you, will I be paying the rent for you. How can you speak to people in this manner you are supposed to be a business. This person should be sacked straightaway. Reading the reply for Socha I think this company is not caring about their image they seem nasty vindictive and vile, also if the review is a good review it is true but if the review is bad then it must be fake, this makes me laugh.
You say in your reply you have a criteria in which you ask how much your earnings are and check how much the rent is affordable understood, I have spoken to many other agents they din't have the audacity to say to me will I be paying the rent! You don't have to explain the procedure to me or the company policy. In you company policy does it state you can be utterly rude to your proposed clients? still you are not admitting that you have said this, just covering up for each other.
It's not often you have a good experience with estate agents in my experience, but these guys really did excel. They're all super friendly, very professional and their office is smart. Sengen went above and beyond for me and my friend when we were looking for a flat; staying late, calling for check-ins, being open and transparent. Top guy. Glad to have them looking after us!
I am enjoying their unsolicited post ever since my house was put on the market through a different estate agent.
I especially enjoyed queuing up for twenty minutes in the post office to pick up a letter that had postage due on it. This turned out to be another one of Dexter's unsolicited letters that they had failed to put any postage on.
Alex @ Hunters was first class from first listing to completion. A very professional operator that filled me with confidence from the first time we met. I would have no hesitation recommending him to anyone.
Terrible compnay, our flat was managed by them but they never did anything. Emails unanswered and telephone calls ignored and no repairs carried out after a year. We had a leak which ruined a ceiling and they never attened and then we had to pay for the damage After we had put down a deposit on the flat we had to keep chasing and then they kept trying to charge us for things which they made up and we did'nt want to lose the flat so we paid. If another agent has the property go to them and if not think about it ... alot.