It was going so well for a couple years.
Now our property management agent is shirking us off with emails which include hollow assurances and smiley faces (-which I usually enjoy, but not in response to serious complaints about rats and broken toilets..) and asking us as tenants to supply information on neighbouring flats that they should hold as a professional duty.
I am happy to change my review @blakestanley in the event of some action - until recently we have been satisfied. These glossy-faced empty emails we get in response to complaints which lead nowhere have led me here and you to a 1-star review. What is your job?
Keatons gave us good, straight forward advice at the beginning of the process. The photography was professional and the marketing of our flat looked great. After we'd accepted an offer, Stuart was great at keeping the process moving along by gently keeping all parties in touch with each other.
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
Location Location acted on both the sale of our existing home and the purchase of our next home. We found that Peter, Tim and Azhar (among others) were brilliant on our sale and outshone any experience we have had with other estate agents, providing prompt and meaningful feedback after every viewing, which is so important when you are trying to sell your home. They worked really closely with us on our new property search too and Peter was great, asking us careful questions to understand our wants and desires and suggesting appropriate properties for us to view, so important when you have limited time and specific requirements! The purchase hit a couple of road blocks along the way and was delayed a few times due to a problem right at the top of the chain and Lauretta worked tirelessly trying to track down information to keep us updated and pushing things along at every opportunity, which was really appreciated, she did a fantastic job. On the day we moved into our new home, we were presented with a really thoughtful and useful box of "goodies" and essentials which was a really lovely touch. We would recommend Location Location wholeheartedly and, though we do not anticipate another move for quite some time, we will definitely use Location Location for our next move!
Joel Nicola Ferguson
DO NOT USE THIS COMPANY!! The experience I have had with this company has been horrible. These people have been unprofessional, rude and irrational. In my dealings with them I have had to face a monument of frustration. Furthermore, Mr Asad Riaz was a very brash man who was completely unreasonable throughout and would always have to have the last word BUYER BEWARE! STAY FAR AWAY FROM THIS COMPANY IF YOU ARE LOOKING TO AVOID FRUSTRATION AND IRRATIONALITY!!!
you know what you are getting with Foxtons. Things get done. Worth paying for quality. Very happy with our service, the team were extremely helpful and flexible with multiple viewings and regular contact.
My husband and I had an excellent experience of Foxtons, mainly thanks to our main contact, Oliver Mint, who really was fantastic. Ollie went completely out of his way to help us find the right sort of property and then really fought our case to help secure the sale for us. Even though it ultimately didn't work out, I still can't sing the praises of Ollie and his team highly enough. He even helped out on a separate, property-related matter with some professional advice which was above and beyond the call of duty. Even though it's expensive, I can see that it is Foxtons' people that really set them apart as a brand. I can see we will be using them again in future, for sure..
I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional. I am the owner of the property at Canary Wharf and I used to work with him since 2010 until Michal changed the office, to Hackney. Firstly, he always can find a tenant for any property or a property for any tenant. Somehow, he knows what everybody wants and he matches the people with property. Secondly, I never had property empty more than 6 weeks and it means that nobody ever looked the property to rent for too long. Lastly, and it is very important, if we would have any issue between tenant and landlord - magically, he always helped. I am very sorry that he left Canary Wharf but I hope that his new clients also will be happy as we were and our tenants over the last 6 years!
'Many thanks for taking the trouble to drive me to see four properties on Friday and Saturday. I am very grateful for the time that we spent talking through my family circumstances and aims in relation to the purchase of a new property. Our conversations about the pros and cons of each flat were very helpful. I especially appreciate the fact that you were happy to talk things through, also, with my daughters. At no time did we feel under any pressure or obligation to make a hasty decision - this would certainly have put me off. Three of the four places that you selected for viewing would have been suitable for us because you took time at the outset to be clear about exactly what it is that I'm looking for. Well done! Having taken so much care, you have helped to reduce my stress in searching for a suitable investment.'