Keatons have been a great letting agency to work with. Edmund was a breath of fresh air as he wasn't overly pushy during property discussions (unlike and was very accommodating when we were running late for our viewing. They've been supportive with the whole process as we were working through the tenancy agreement negotiations and we have ended up renting a property that we love!
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
The service delivered was amazing. Our agent Romario went above and beyond to make sure we were happy with everything. Would definitely recommend.
I turned up to view a property for sale and the estate agent from Outlook didn’t show up. Instead I had a grumpy tenant telling me she didn’t know anything about it and I could not have a look around as Outlook we’re supposed to notify her. I had spoken to Outlook on the phone a few times before the viewing so as far as I was made aware everything was fine, but instead I travelled across London for nothing.
I received excellent support and service when buying a house. Thoroughly recommend! Not your typical estate agents.
I'm taking this opportunity to add further comments to the already pathetic record of this agency. They recently applied to Newham council for a license to rent MY property; the flat above theirs. Presumably leaving the flat below unlicensed and illegally let... not insured... etc etc. I wonder how many other properties of theirs go unlicensed due to their incompetence. My previous comments: Catastrophic. Contracts not written correctly. Addresses confused causing confusion with utility bills and electoral roll home insurance. Repairs left undone for months; in one instance resulting in health & safety issues from blocked drains. Collective failure as more than 3 employees regularly give assurances that they don't meet. I'm aware I have to give a star to get this posted but really they don't deserve one. This is not a new problem. This collective failure has been going on for years. Owner of property adjoining one of their lettings.
Allen Davies is just about the only estate agent in Leyton, if not London, that actually treats its tenants like human beings rather than a cash sum every month.
We've been very happily renting from them for 3 years now, and while the issues have been very few and far between, where they have arisen, they've always been straight on it. Contact is routine in both directions and inspections are carried out not just to check the property is being cared for but that it is caring for the tenants as well.
Dropping into the office is always a pleasure as well should you need anything.
Can't say it enough: these guys are great at what they do.
thieves and scammers!!!!
do not rent flats from them !!! scammers have rented a house to someone who has already been rented a lot earlier, liars and cheaters, I have never met such a non-professional agency
Max from Castles was brilliant. Right from the very first viewing he was approachable and professional. All through the purchasing process Max was accommodating and kept us up to date on every step. Having Max involved made the complex and often frustrating task of purchasing a house run smoothly and "relatively" pain free. I would highly recommend using Max in all future property dealings
I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think they would have handled the after offer negotiations in such a professional and cordial manner. They were always quick to respond, transparent throughout and offered help and advice throughout the process.
18 Stoke Newington Church Street, Stoke Newington, London
My experience of Location Location was very pleasant and positive thanks to Tim Kearney. Tim organised a number of viewings for me and my wife. His consistency, professionalism and most importantly his understanding of our search was good. Very happy to recommend Location Location to anyone looking to buy or sell in this area.
Jamie helped us in our search for our first home around Stoke Newington and took the time to understand what our property needs were and often showed us new properties before they were fully advertised giving us the best shot at putting in bids. We loved how relaxed the viewings were with him and that Location Location were on top of communications and replying to questions quickly without being overbearing. We viewed a lot of properties through different agents and definitely thought Location Location were the best by a mile and when we look to upgrade in a few years will definitely pick them.