Jodie has been nice and quick. She was available to answer to my question the evening afterwork which was helpful. And the flat we have from them is really nice and cool!!
It was going so well for a couple years.
Now our property management agent is shirking us off with emails which include hollow assurances and smiley faces (-which I usually enjoy, but not in response to serious complaints about rats and broken toilets..) and asking us as tenants to supply information on neighbouring flats that they should hold as a professional duty.
I am happy to change my review @blakestanley in the event of some action - until recently we have been satisfied. These glossy-faced empty emails we get in response to complaints which lead nowhere have led me here and you to a 1-star review. What is your job?
I lost my partner, ended up sick, had to give up work. Keatons were so supportive and helped me achieve a fantastic sale to move on. You are a wonderful team and I will always be grateful.
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
We had a fantastic experience with Location Location. Adam helped us find our dream house and was super helpful and quick to answer all our questions, and Will did a great job with our numerous "post-offer" queries. They have made the whole letting process very smooth and easy. Can't recommend them enough.
DO NOT USE THIS COMPANY!! The experience I have had with this company has been horrible. These people have been unprofessional, rude and irrational. In my dealings with them I have had to face a monument of frustration. Furthermore, Mr Asad Riaz was a very brash man who was completely unreasonable throughout and would always have to have the last word BUYER BEWARE! STAY FAR AWAY FROM THIS COMPANY IF YOU ARE LOOKING TO AVOID FRUSTRATION AND IRRATIONALITY!!!
Mirko was such a pleasure to deal with. He took the time to sit down and figure out exactly what we were looking for and regularly called and emailed to make sure we were up to date with any listings he thought were appropriate. He sifted through the properties to make sure we were only receiving correspondence with properties that suited our needs. Even if he wasn't the agent taking us to viewings he made sure to follow up on how we felt and answer any questions we had. He was fantastic to deal with and went above and beyond to make sure we found a property that would suit our needs. I would highly recommend him.
I rented my flat out through outlook last year...worst decision of my life. I found them to be very short with me. They said they would charge me a small fee to let my property however this was not the case. Please avoid these con artist.
I recently completed on a flat that was sold via Castles. Max was always super helpful and responsive and helped to make everything from offer to completion relatively easy. My offer was relayed and accepted super quickly, and I was always able to get in touch with him whenever I needed to which was great as the whole house-buying process can be pretty stressful for first-time buyers.
We had such a great experience with Castles. Everyone in the office is extremely helpful and supportive. We changed agents and were very happy that we did. The whole approach of Castles to the business side of things makes everything easy and not at all corporate and impersonal. Highly recommended.
I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional. I am the owner of the property at Canary Wharf and I used to work with him since 2010 until Michal changed the office, to Hackney. Firstly, he always can find a tenant for any property or a property for any tenant. Somehow, he knows what everybody wants and he matches the people with property. Secondly, I never had property empty more than 6 weeks and it means that nobody ever looked the property to rent for too long. Lastly, and it is very important, if we would have any issue between tenant and landlord - magically, he always helped. I am very sorry that he left Canary Wharf but I hope that his new clients also will be happy as we were and our tenants over the last 6 years!
Agreed to work with Foxtons for the sale of my property. I suggested an Open Day to which they said it would probably not generate enough people through the door. A few weeks after the property went on the market Foxtons suggested a reduction in asking price by 200k, reason - because of Brexit. Once that is done, still very few viewings and another reduction in asking price suggested. Realised they were all talk and did not seem to know what they were doing so dropped them as fast as I could, went to another estate agent had an Open Day with 7 couples through the door and 3 offers and got what I wanted.