I lost my partner, ended up sick, had to give up work. Keatons were so supportive and helped me achieve a fantastic sale to move on. You are a wonderful team and I will always be grateful.
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
We registered with Ben at Keatons and not having great experiences with agents we were hesitant. After explaining all our needs Ben sent my partner a few options that fit exactly what we were looking for, you rarely get properties that match with what you actually tell your agent what you're looking for, unfortunately we missed out on the property we offered on. We would recommend Stratford rent department to any of our friends in the area though.
I am single mother rented a property for two years from Keatons and never missed rent payment looked after the flat as I am mature and clean person after two years they said land lord decided to sell apartment and I should leave the flat. They harassed me with phone calls agent turning to the property without prior notice I felt intimidated specially when one time saw agent trying to open my flat with the copy they had their excuse was the knocked and no body answered,, till this day I am scared to open doors and have three locks, I found out that the land lord never sold flat they just increased rent and rented it to some family 35% more than what I used to pay. You are rubbish agents gangsters and criminals.
My ninth house move, the most tricky in many ways but Castles managed to close the deal for me in a difficult market. Best estate agent I have worked with, experienced, sensitive and above all competent. If you want to sell your home I would suggest that Castles is the go to agent.
I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think they would have handled the after offer negotiations in such a professional and cordial manner. They were always quick to respond, transparent throughout and offered help and advice throughout the process.
I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional. I am the owner of the property at Canary Wharf and I used to work with him since 2010 until Michal changed the office, to Hackney. Firstly, he always can find a tenant for any property or a property for any tenant. Somehow, he knows what everybody wants and he matches the people with property. Secondly, I never had property empty more than 6 weeks and it means that nobody ever looked the property to rent for too long. Lastly, and it is very important, if we would have any issue between tenant and landlord - magically, he always helped. I am very sorry that he left Canary Wharf but I hope that his new clients also will be happy as we were and our tenants over the last 6 years!
Agreed to work with Foxtons for the sale of my property. I suggested an Open Day to which they said it would probably not generate enough people through the door. A few weeks after the property went on the market Foxtons suggested a reduction in asking price by 200k, reason - because of Brexit. Once that is done, still very few viewings and another reduction in asking price suggested. Realised they were all talk and did not seem to know what they were doing so dropped them as fast as I could, went to another estate agent had an Open Day with 7 couples through the door and 3 offers and got what I wanted.
"We had a great experience finding our home with Hunters on Church Street." Irfan helped us with every single detail and always give the information that i requested on time.
Debora Melo Domingos
Lettings: Incompetent from start to finish, avoid at all costs.
I don't usually write reviews but felt so strongly about how bad Hunters are as a letting agent that wanted to share our experience to help warn others. My wife and I are landlords ourselves but had to move into rented accommodation for a short period of time. We would be ashamed if our tenants were treated the way we were by Hunters.
A brief summary of our issues are below:
- Entered our property without permission - tried on another occasion and we only found out as we were in
- Failed to provide a valid gas safety certificate
- Needed to be chased multiple times to send a plumber to fix central heating when it was 2 degrees Celsius outside
- When 'plumber' did arrive, he had no tools and asked to borrow a knife to repair boiler. When he couldn't fix boiler with knife he then knocked on neighbours' door to ask to borrow some tools
- Took 8 weeks to fit a blind after being chased multiple times. Continually changed the time slot for when blind would be fitted. Eventually work was completed late on a Saturday night
- Claimed property had been cleaned to a professional standard at check in when it had not
- Misled about irrelevant clauses on tenancy agreement not being able to be changed / deleted - they eventually agreed to do this when we threatened to pull out of tenancy agreement
- Charged extortionate admin fees at sign-up and checkout fees at end for the privilege of the above service
The majority of our issues were only dealt with once we had tracked down and contacted the landlord directly.
As if to prove just how incompetent they are just one last time, Hunters also contacted me by phone today about fixing an issue with the property...10 days after we moved out.
18 Stoke Newington Church Street, Stoke Newington, London
Location Location have been great from start to finish with our rental. They were sensitive to our criteria and showed us properties that really suited us. Adam and Will were brilliant throughout the application process and really looked after us. Atypical real estate agents in the best way possible.
Jamie helped us in our search for our first home around Stoke Newington and took the time to understand what our property needs were and often showed us new properties before they were fully advertised giving us the best shot at putting in bids. We loved how relaxed the viewings were with him and that Location Location were on top of communications and replying to questions quickly without being overbearing. We viewed a lot of properties through different agents and definitely thought Location Location were the best by a mile and when we look to upgrade in a few years will definitely pick them.