24th Oct 2024 (6 weeks ago)
** Update after head office review, the branch have said that even though there is no record of any contact being made with any party for over 10 weeks, that's because they did it face to face, which is a lie and did not happen, we've not been to the branch. They also say they discussed matters over the phone which again didn't happen. So just bear in mind when things go wrong they will just make up lies when challenged and even though there's no notes (as per company policy) they will still stick to their lies. **
Please do not use this branch or company. They are simply the worst estate agent I have ever come across. In short, they lie, don't contact you or respond to your contact & try pressure/force you to use their recommended solicitor firm, who I'm sure they receive a payment from which they don't tell you, the buyer also experienced this pressure.
if you don't use their solicitors they refuse to contact your solicitors or say they 'cannot contact them as you didn't use ours'.
It has been 10 weeks since we or the buyer of the house had any contact from W H browns, they feel this is acceptable. If we hadn't have sorted things directly with the buyer ourselves the sale would have fallen through, 100%. They feel it is also ok to not respond to emails for over 10 weeks from the buyer who needed urgent help.
They lie, they blame you for their mistakes and lack of service & also don't follow their own groups complaint procedure, ie don't advise you of your rights with the property ombudsman.
Please do not use this company, use someone else who actually cares and doesn't just see it as there job to put your house on right move.... Read more