really helpful agent. I originally just rang up for a viewing ended up seeing the mortgage adviser Aimee. They helped me with the full process from start to finish. As a first time buyer I really appreciated the help and would definitely recommend. Hoping to move in next week ! thank you all
The last 5 months have been very disappointing with Manners and Harrison Hartlepool.
After being promised the earth to sell our house , the communication has been terrible. Everyone you need to speak has been 'in a meeting'.
The good reviews above are generally about 'finding a house' not selling yours !
They don't seem to understand that you are the ' client'.
Emails will be replied to if you are lucky.
The sales team seem very young and inexperienced.
Would not recommend at all.
The best company I have come across in years! Super efficient and friendly. Sales and purchase followed through and chased up. Thanks to the staff in Hartlepool.
Never got back in touch when I enquired about properties,
Staff seem so laid back you would think there was wacky baccy in their tea or something, no get up and go whatsoever.
Needless to say we went elsewhere, one of many Back Alley property agencies in Hartlepool in need of serious regulation.
Viewed a property with castledene, i really liked the property so went into office to see them, A woman called Lizzie told me if i paid the £240.00 admin fee now the property would be put on hold for me, i thought great that would give me time to ring council to ask how much rent would be covered for me on the property, i got back home and received a email from castledene to fill in application but i decided to ring the council first, i rang council to ask How much rent would be covered before i filled in my application with castledene and i was told off council I would have to pay £152.00 short fall every month because the property was too high in rental price, ( got a shock ) I rang castledene straight away to explain what council told me and told castledene I could not afford to pay £152.00 short fall a month, this was 2 hours after I gave castledene my admin fee, while I was on phone i asked politely if it would be possible to get a little of my admin fee back because my application was not filled in, a lovely girl who I spoke to on phone said we will see what we can do for you and I would get a phone call back in the morning ( I was so grateful ) next day I got a phone call off Lizzie and was told bluntly none of the admin fee would be refunded and I was not offered another cheaper property to view neither. I did not ask nor expect all the money back but a little money back would of been nice. The £240.00 i borrowed and i am now left to pay that money back for nothing, ( nice lump of money for only taking 2 mins to take a card payment and email address ) I now know I will not be viewing nor renting a property off castledene in the future, It has been a lucky escape for me but it makes me sick to the stomach to think Lizzie WILL be asking another poor soul for another £240.00 admin fee that has already been paid for a application ready and waiting to be filled in for the same property. ( Beggars Belief )
What can I say! Experiences with other divisions of Pattinson have not been great but the Peterlee branch, amazing! Claire the branch manager, and every member of staff there have been truely professional and efficient regardless of the issues I have faced in the last 18 months regarding my rental properties. In particular, Kevin McKay has been my saviour, always willing to help and advise, going over and above the call of duty to do so. If every branch was run like Peterlee, Pattinson would be the agent every client would turn to. Thank you all sincerly!
Found this estate agents to be very unfair and unprofessional when I put a bid in for a house they were selling!