17th Apr 2026 (2 days ago)
Ralph Sayer gave us the worst experience I ever had with a hired service. They felt like someone wanting to take advantage over us instead of been our legal support. They failed to communicate conditions to sellers repeatedly, creating all kinds of issues. When asked about such communication issues, they were not transparent and honest about what they had said or not in out behalf. Despite having a very long time window to complete the purchase (2 and a half months), they also leaved everything for the very last day. Then dropped a lot of info for us to process and sign within a few hours, making things very stressful and unpleasant. Communication with them was also very difficult while closing missives, which made things even harder and more painful for us.
We found a property we liked and asked them to make an offer on the condition of a late entry date specified by us. The offer was accepted and a few weeks after as the purchase paperwork was being processed, sellers contacted back indicating that they needed an earlier entry date that could not work for us. The entry date condition was not included in the offer letter, and Ralph Sayer never confirmed they communicated that condition (despite us repeatedly asking. We contacted the seller's solicitors to figure out what was going on and they said to us such condition was never communicated. We thus lost the property purchase as our needs could not agree on entry date. This incident meant a lot of time lost searching for other options as well as a disappointment on loosing a house we were excited about and thought we had secured.
Yet, we kept trusting them for our next purchase, as we understood they just made a mistake that we could forgive. When we them found another property and got an offer accepted, they waited until the last day to drop all documentation to us and expected us to have read, understood and signed it by 17.00 that day or the purchase would be postponed. It was an extremely stressful experience, especially as first-time buyers. We had visitors at home, and we had to cancel all plans to spend the day working on this, ruining everybody’s day. We tried to contact our layer Robyn for some clarifications we were told she was out of office for lunch. She took over 3h to call us back. For that purchase, we also asked them to put some conditions about some furniture staying at the property in the offer letter. Sellers answered asking for payment for such items at the time of accepting the offer. We only learned this on the last day of completing purchase, despite our solicitors knowing it since the beginning. After completing the purchase, we eventually asked Robyn to ask some questions to the sellers in our behalf, as we had no other way to contact them, but shortly after the operation was closed, she stopped responding.
We did not fell helped or accompanied at all during the entire process. We fell treated with a take it or leave policy and forced to do things their way because we were the ones interested in completing the purchase. Despite giving clear instructions, they seemed to decide themselves which things were worth mentioning and which were not, what we should know and when we should know it. Instead of making us fell like a respected client, it almost felt like they were doing things to complete the operations at all costs, even if they where not done in our desired conditions and hide information to force us to drop our conditions once we were committed into the process.
They are also not the most reliable service protecting your data, as I received and email from them containing sensible information about other clients and sent to me by mistake.... Read more