24th Mar 2026 (11 days ago)
My experience with Martin & Co Camberley has been extremely frustrating and, at times, very stressful.
From the outset of my tenancy, I encountered significant disrepair issues that were not addressed within a reasonable timeframe. For example, I was unable to properly access the garden because the door lock was broken when I moved in, and it took approximately three months for this to be resolved. I also reported issues with no heating and leaking windows in the sitting room. It took around four months for anyone to attend regarding the windows, and to this day, there has been no proper resolution to the heating issue. As a result, the sitting room has been effectively unusable due to how cold it is.
Despite raising these concerns multiple times, matters were consistently delayed, with little urgency or effective action taken, causing ongoing inconvenience.
A particular concern was my interaction with the branch manager, Diane. When I attended the office to discuss these issues, I felt I was spoken over, not listened to, and treated in a dismissive and unprofessional manner. I was not given a fair opportunity to explain my concerns, which only added to the frustration.
After raising a formal complaint regarding this conduct, I was subsequently served with a Section 21 notice. I understand that this type of notice does not require the landlord to provide a reason; however, from my perspective, I have met all of my obligations as a tenant, including paying rent in full and on time and not breaching the terms of my tenancy. This has made the situation feel particularly unfair.
Since then, there have been further actions and communications that I consider unnecessary and disproportionate, which have caused considerable stress and disruption.
Overall, I found the conduct at this branch to be unprofessional, unresponsive, and lacking in fairness. Based on my experience, I would strongly advise others to proceed with caution and to keep thorough records when dealing with this agency.... Read more