25th Mar 2025 (29 days ago)
I’ve been dealing with William H. Brown for nearly 20 years now—mainly through the Mildenhall and Brandon branches. To be completely honest, it hasn’t always been smooth sailing. There were times when communication and coordination were a bit challenging, and it sometimes felt like a tough business exchange. That said, in the end, issues always got resolved, and the service overall has been quite good over the years.
Recently, I needed to rent out a property in Thetford, and for the first time, I worked with the Thetford branch. I was honestly expecting the usual back-and-forth, but I was completely wrong. From the very beginning, Lauren and Aaron were simply outstanding.
Though we never met in person and communicated only through WhatsApp and email, the level of service they provided was second to none. Their communication was prompt, clear, and consistent. Every issue was dealt with swiftly and professionally, and they were always attentive, helpful, and genuinely caring.
What truly stood out is that they didn’t make me feel like just another client or transaction—they made me feel like a person who mattered. That kind of customer service is rare, and it makes a world of difference.
Lauren and Aaron, thank you both so much for your excellent, superb, and truly sublime support in helping me find a tenant and navigate the process with such ease. I hope you continue to deliver this kind of premium service, because this is exactly what people hope to find—and what the industry really needs more of.
With sincere appreciation,
Salvatore Grasso... Read more