Professional, friendly attentive service, correctly priced fees. It is always a pleasure to deal with them. Ollie, James and Daryl are always enthusiastic and helpful - want more could you want!
1036 days ago
Appreciate this review comes amongst a lot of 5 star reviews but two things: firstly, we would have loved to have the experiences everyone else seems to have had and secondly, our experience is completely legit.
Initially Barton and Co were very personable, very keen to ingratiate themselves, presenting themselves as a tight-knit, homespun antidote to the more cavalier lettings agents that operate in the local area.
However, once we were in our new rental property the communication dried up and we rarely received acknowledgement of our emails from then on in.
Though they did replace our oven quickly when we reported it (they hadn't checked it worked before we moved in) we spent the rest of our tenancy with a radiator hanging off the wall at a 45 degree angle, amongst other issues.
We were misled as to the nature of our landlords as despite being informed that they wanted a professional couple as long-term tenants to look after their property, we were asked to leave the property after a year to vacate for a student let. The landlords wanted more dollar.
After checking, we were informed we had had the opportunity to extend our contract ataan earlier date and it was intimidated that by not doing so we had reneged on the understanding with the landlord.
This was unequivocally not the case, as our emails were never acknowledged and we were never advised of an alternative course of action once we reached the end of our initial tenancy. .
I'm sure it was incompetence rather than malice, but they would not accept any culpability nor would they meet personally to discuss. I've worked in both property maintenance and communications so I found their behaviour galling.
Furthermore, this move derailed our efforts to save for a mortgage deposit as we were forced to waste it on another rental deposit.
Appreciate the above might be a bonus for many buy-to-let landlords in terms of misleading and effectively dispatching tenants when a chance to increase their profits presents itself.
But should the wind change in favour of legislation which actually protects tenants from the debilitating effects of cowboy landlords, outfits like these will be found out.
690 days ago