Alex the mortgage and protection consultant has been incredibly helpful throughout the process. He has been willing to answer all my questions and has been a great guide from the beginning, which has been particularly useful as a first time buyer. Alex has made the whole process a lot simpler and smoother than I was expecting it to be.
1420 days ago
Absolutely appalling service. Viewed 2 houses with them. put an offer in on the first house, which they said the vendor had accepted. I even had my decision in principle, ID and all of the other relevant paper work. which i forwarded to Dixons. However, soon after they advised that another buyer had put a higher offer in than mine, despite assurances that if I provided all of the relevant paperwork such as my decision in principle and the vendor accepted my offer (which they did) that a memorandum of sale would be issued within 24 hours and soon after the property would be taken off the market and no further viewings conducted and a sold board placed outside. However, this was clearly lies as the same house which I put an offer in for, still has a for sale board outside 2 months later. Thinking maybe that there was issues with the vendor, I proceeded to view another property with dixons and to put an offer in on that property for the exact asking price as advertised. However, I never heard anything back after putting my offer in and no further communication was made despite me chasing dixons several times. I have now used other agents such as connells who deliver a much higher level of service than this bunch of cut throat con artists. Avoid purchasing a property through Dixons, they actively encourage gazumping and lie through their teeth.
523 days ago