Our house sale fell apart when our buyer dropped out quite late on in the process. DavidLee were so quick to respond on the day it happened and got viewings booked in that very day to get us back on track. Incredible response from them which inevitably led to us getting a buyer again very quickly. Their communication was excellent throughout the whole process, never ignoring calls and always phoning back when they said they would. They were great at chasing up everyone along the chain to ensure it all went to plan and were great at nudging the solicitors when needed. We dealt with Samantha throughout the whole thing. From the first moment she came to value our house she stood out from all the other agents who came to value. She came well prepared and made us feel like we were her only customers throughout the whole process. I couldn't recommend DavidLee highly enough.
5th Feb 2021 (9 mo. ago)
Put a offer in on a property, then got ask for proof of funds and mortgage in decision. When queried if our offer had been accepted, I was told by Laura, yes in principle.
Little did I know but speaking to my mortgage advisor and getting my mortgage in decision from him to show as proof, would leave a credit check footprint.
With 2 days gone by and no communication, I called to be told they were still showing people the property, despite saying our offer had been accepted. Speaking with 4 individuals, over the period of 4 days reiterating what had happend and to 2 directors - I was basically told they didn't accept the offer and the colleague that said that to obtain all of my financial details and proof was in the wrong.
Poor communication between all staff which was clearly evident as each time I called I had to relay what had happen to each person, yet no one was calling me back, I had to chase them!
So now we have a credit check footprint which you shouldn't have to many of as its deemed bad which expires in 60 days.
For first time buyers with a big deposit, they couldn't have made the process more complicated.
29th Jan 2020 (1 year ago)