Moving home is an ordeal but when it’s from London to Somerset after 20 years the whole process was made easier and stress free thanks to the efficient and professional staff at Palmer Snell in Yeovil but in particular Jazz. Jazz showed us around a lovely rental property in South Petherton and when it was love at first sight she went above and beyond to get it for us. A month in and we couldn’t be happier with our decision. We would highly recommend Palmer Snell especially Jazz to look after you and all your needs. Thank you for making our move to Somerset an enjoyable one.
NaN days ago
Before I start; our sale coincided with the COVID-19 pandemic, so delays and uncertainty were to be expected. However, I would seriously reconsider if you are thinking of selling your house through Palmer Snell in Yeovil.
To start, the agent who came out to see us certainly talked the talk, giving it ‘the big one’ about being better than the other estate agents we had used and why we shouldn’t have chosen them in the first place. Typical estate agent nonsense.
It started well with a couple of viewings on different days, but then Palmer Snell told us we would have 3 viewings on the same day. The first was genuine, the second was a phantom viewing, the third never happened. We appreciate they use the block booking technique to create a sense of urgency for buyers, but we certainly did not expect them to try and fool us in to thinking there was more interest than there actually was.
To explain, we have proof that the second viewing was in fact not someone interested in the house, but a friend/colleague of the Palmer Snell agent supposedly showing prospective buyers around our home. They had a good natter about their personal lives in our kitchen, discussed what we looked like from the photographs on the wall, had a quick tour saying ‘they shouldn’t have a problem selling this place’ and then left together. Again, we have absolute proof of this. To top that off, they didn’t hang around to see if the third viewing would arrive, so presumably it didn’t exist.
We were desperate to sell, so didn’t want to call them out on this for fear they might not both too much with our property. However, I thought I’d press for some feedback from the second and third viewings. The agent's response; “pretty much the same as the first viewing”. Lies.
We finally sold, but then the COVID-19 pandemic hit, so we fully appreciated that there would be delays. However, as all other estate agents opened up and carried on, Palmer Snell in Yeovil did not. If we wanted to get in touch, we were told to send emails to a particular address. When we did, we received an automated response saying that this mailbox was no longer being used. All phone lines went dead. We ended up having to provide updates to the other estate agents in the chain as they couldn’t get a response either. Woeful to say the least.
To top it off, we made the mistake of going with their own solicitor (Countrywide Conveyancing) as they would be able to push things through quickly and get regular updates. Feel free to check out the review on this useless company too if you have a minute. We’ve certainly learned our lesson.
I appreciate that reviews are often only left when you have something to gripe about, but as you’ll see from my profile, the vast majority (apart from Countrywide/Palmer Snell companies) are pretty positive.
Best of luck if you do choose these guys.
358 days ago