This review relates to my dealings with Diana Boyd, Director of Boyd Legal. Ignorant, unprofessional, unpleasant to deal with as they don't want to reply to questions. Had to contact the Scottish Legal Complaints Commission to deal with my complaint. Diana Boyd should be ashamed to call herself a professional.
Briefly, my experience in dealing with Boyd Legal is that they are poor at communicating with their client. Having complained to the Scottish Legal Complaints Commission, they have found that 'There is evidence of a breach of Article 3 of the Service Standards relating to communication.' The SLCC recommended that my complaint 'amounted to an inadequate professional service' and recommended Boyd Legal pay me £750 compensation. Due to the nature of SLCC complaints (not enforceable by SLCC at the investigative stage) Boyd Legal have declined to pay the compensation (surprise, surprise - would turkeys vote for Christmas?). My SLCC complaint will now escalate to be decided by a Determination Committee whose decision is final and binding, unless Boyd Legal want to appeal to the Court of Session.
I'll write a detailed review in due course - probably a lot sooner than the 18+ months it's taken to get my complaint looked at. In that time, I've not had a single response or apology from Diana or her representatives. Sums up the attitude of Boyd Legal perfectly.
My advice, if you find you must use this company above all others, is don't be afraid to complain about substandard service to Boyd Legal, and if you get zero response, as I did, complain to the SLCC. It's a pretty pointless exercise so far, but the main thing is having your voice heard, because Boyd Legal, Diana, 'Princess of Silence' in particular, have zero interest in complaints about their shoddy service.
Save yourself hassle and grief - hire a different solicitor, you've plenty of others to choose.
1608 days ago