28th Oct 2026 (14 days ago)
It has taken me far too long to write this review, but perhaps, rather wonderfully, the timing is just right - because today marks exactly a year since we moved into our dream home, thanks in no small part to Ed and Lottie at Knight Frank.
Ours was not an easy transaction. We had fallen in love with a house in our village that would give our growing family more space and privacy, but making the move financially possible was going to be incredibly tight. We needed to achieve a certain price for our beautiful thatched cottage and negotiate a very particular price on the house we wanted. On paper, it barely looked possible, but we decided to try.
After several months on the market without an offer, Lottie advised us to reduce our asking price. We were frustrated, knowing that every reduction made our dream move seem less achievable. But we trusted her judgement, and eventually a wonderful couple came along who fell in love with our house.
We then made our very best offer on the house we wanted. It was below the vendors' expectations, and understandably they were reluctant to accept it.
And this is where I think the real magic of Ed and Lottie came in.
Rather than simply passing offers back and forth, they recognised that the vendors needed reassurance on two quite different levels. They took the time to visit them together, in person, and approached the conversation from two complementary perspectives.
Ed came armed with spreadsheets, historical sales figures and a clear, evidence-based explanation of why our offer was a strong and realistic one for a property at that price point.
Lottie understood something equally important. The vendors had lived in their home for over 20 years, and this wasn't simply a financial transaction for them. She explained that we were a local village family with three young children, very much like they had been when they first moved in. She conveyed how much we loved the house, how deeply we cared about it, and how hard we had worked for 9 months to make the move possible.
I genuinely believe that meeting clinched the deal. Ed and Lottie understood that the vendors needed both financial confidence and emotional reassurance, and they went out of their way, together, to provide exactly that.
To me, this is what makes them outstanding estate agents. They didn't simply facilitate a transaction; they understood the people involved, recognised what mattered to each of them, and found a way forward when the whole thing had seemed almost impossible.
And the happiest part is that everyone came away delighted. The lovely couple who bought our cottage adore it, we are incredibly happy in our new home, and the family we bought from have moved on to something wonderful themselves.
It was a complicated, sometimes frustrating and financially delicate journey, but Ed and Lottie handled it with intelligence, sensitivity, determination and genuine care.
I will always be enormously grateful to them both. They helped make something happen for our family that, for a long time, we really weren't sure was possible.... Read more