Ahmad in Lettings was wonderful. Exceptional service, very friendly and professional. He understood our requirements and was great at communicating options and keeping appointments punctual. Would highly recommend. Thank you for all your time and effort which was truly appreciated.
Contacted them two months ago looking for a flat. A guy name Tom was very nice on the phone but not once in person. He argued that I said my limit was 1,300 pcm while I said 1,200 pcm. However, he showed us 4 flats, none of them under 1,300 (the cheapest was 1,350), insisting in that "the normal thing is to spend the 80% of the salary on the rent. Well, that may be your case Tom, but I don't want to struggle every month to pay my bills. He rudly insists so much on this that he even took a calculator and started calculating how much money we would still have after paying 1400 for a 1 bedroom flat near Portobello Market (btw, I thought the limit supposed to be 1300...). He also added that we will not find a 1 bedroom flat for less than 1300, unless we go to live to heathrow. Well, guess what Tom, we find it in Hackney for 1150, and it is not the crappy flats you showed to us (one of them included the landlords -an old couple that, I guess, wasn't expecting having two girls living together- living on the second floor of the building). I am not saying this the experience you will get with Foxtons. Not at all, at the same time colleagues from Foxtons Archway, Ealing and Greenwich were being incredibly kind and professional with us. I just believe this particular "Tom" from Foxtons Notting Hill is only used to work with wealthy people that would pay whatever they asked for a old, muddy, crappy flat in Kensington. It's fine, just tell me from the begining and don't go wasting my time.
I have used Winkworth as lettings agents for our property in Shepherds Bush for around 10 years. They are always professional, responsive, straightforward and a pleasure to work with. Previous tenants they have found for us have been excellent and they recently re-let the property quickly despite a number of administrative hurdles. Special thanks to Kiera, Mili and Sophie. Five Stars!
Poor customer service and give you incorrect information on moving in. Told me there would be no bed so bought new one but when moved in there was a bed. Proceeded to throw old bed away and was told could not do that. Did anyway and installed new and better bed
Cylah S was fantastic. She was punctual, incredibly knowledgeable of the area, a gracious host whilst showing us around and went the extra mile when ensuring we'd get to our next appointment (something no other agency had done). We eventually went with another property but that was no fault of Cylah's: we couldn't have asked for a better EA to show us around.
My sale has been immensely drawn out (through no fault of Faron Sutaria) and they have been supportive throughout. They secured me a huge number of viewings and remained in constant touch with updates. Despite the drawn out process they continued to represent my interests and didn't push the price down or encourage me to succumb to buyer demands just to get a quick sale.
There seems to be quite a rapid turnover of staff between branches, and I had four different contacts over the period of 18 months, but handover from one to another was seamless and never an issue.
Fingers crossed for completion tomorrow!
Have used Churchills for circa 10 years for both sales and rental properties. Enjoy a friendly and professional service that goes the extra mile and allows peace of mind. Highly recommended.
Initially friendly and helpful but once youve signed the paper work you can forget any kind of decent customer service.
Customer service is a joke
Telephone manner (If you can get hold of them) is disgraceful especially when they call you.
Management and communication between staff is near non exhistant.
The customer is not number one in this amature run branch of Churchills i hope the other branches are not like this.
If i could give them one less star i would.
Very happy with the service provided. This agency helped me to find the perfect property for my gorwing family. They were really helpful.
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.