My wife and I sold our main home two years ago and planned to buy a smaller house in the same area (Raynes Park/Wimbledon). It took a long time to find the right house (we only exchanged last week on our new purchase) and during our two year search we saw many properties and dealt with many agents. The team at Hawes and Co, Raynes Park stood out-specifically Matthew Pike. He never gave up on us and was always friendly, courteous, helpful and considerate despite the time he spent with us on our numerous calls, visits and queries. And always with a smile. We were delighted when we finally found a house and it was through Matthew. A reward for all his hard-work! We thoroughly recommend the team at the agency to any buyer or seller.
A fantastic company to deal with. A special recommendation for Natasha and Camilla. I found working with them excellent, efficient and most of all professional. From the meet and greet to the final handover. Will recommend and use the Richmond office again.
After having seen something like 60 flats with other agents I finally got to the point with Knight Frank as I they understood my needs and did not waste my time visiting other random properties. This was great!...
On the other hand... the aftermath was quite painful/annoying unfortunately.
The information received from the Agency revealed to be really imprecise on some aspects of the technical features of the flat (even though reportedly passed by their clients), definitely demonstrating some quite shallow technical knowledge which one would not expect from a name as Knight Frank.
We have been working with Ben for the last couple of weeks. He showed us a property around Putney. His level of professionalism is at a high standard and you can always expect a quick response either via email or by phone. I look forward to continue our search with Ben. We highly recommend him!
If you want your deposit back please please don't use these guys,My advise would be don't pay your last 6 weeks rent. We are in the prossess of seeking legal advise and will update this review in the next few days when we know more.
I’m sure you all have seen the reply from these guys! but apparently they know the names of all there tenants like train2fight uk and Henry the French bulldog!!!!!both who leave 5 star reviews.REALLY
I want to say a huge thank you to Josh Brazil. Although I just lost out on securing a property that I loved, Josh was very sympathetic on my loss and he was very professional from the first point of contact. Very easy and enjoyable to work with and he kept me informed throughout the whole process. (Not like some estate agents that will remain unnamed).
Mine and my housemate's experience with Lauristons Wimbledon could not have been more disappointing. We contacted the agency to view a couple of properties and we were shown around by Georgina, who was lovely and very helpful, even when we wanted to view a property a second time. We decided to go for it and sign a contract, which contained some requests by us, and were agreed by the landlord. All the transactions and negotiation were done via the agency, we never contacted the landlord himself as we were never given his contact information and we were reassured by the agent that they would deal with everything for us.
Some of our requests included replacing broken cupboards and drawers in the kitchen, fixing a fence in the back garden, and removal of some items of furniture that we did not want and for which we did not have the space. To our surprise, upon arriving at the flat for our moving in, that these requests had not been met. In addition, the property manager to whom we were assigned (Talibah) is the most unprofessional person we have ever dealt with. Even though we had confirmation from 2 people within the agency that the furniture was going to be removed and the repairs were in our contractual demands, their response was that the landlord did not want the items removed and there was no time to do the repairs before we moved in. After our insisting, we were told a different version of the story in which there was a delay in clearing funds from the landlord as we was abroad and had sent a check. We were never informed of the non-conclusion of the repairs prior to our moving in. There was never any kind of intention to review the emails that had been exchanged between us and the agency to investigate who was wronged and where. I have sent several emails to the admin team and they only have a one-note reply: "the landlord does not want these items to be removed". I feel like we were lied to in order to sign a contract, and now that we are tied up for 2 years they can say whatever they want.
Long story short, it's been almost 4 months that we've been living in the flat and these requests are still pending. The kitchen cupboards have not been replaced yet and we still have some of our things in boxes. The fence in the back garden was boarded up by the neighbour from their side. The flat has been serving as a storage unit for the landlord's furniture.
Don't make the same mistake as we did and go somewhere else.
Joe and Farhana were of extremely help! We rented our home from Spain and they sorted out everything for us! They were just amazing! Would recommend them without a doubt!
Just wanted to thank Joe (Holgate) for all his help finding us a new home. From the start he was friendly and helpful - driving us to potential and appropriate vacancies. Afterwards he was quick to respond and was almost always contactable and if not ensured he followed up.
He did a good job of liaising with the landlord for us especially when things weren't going smoothly and has still been extremely helpful with management of the property even though the tenancy has been signed!
Highly recommend you ask for him if you want a friendly and keen estate agent.
We have just moved to Wimbledon from overseas. KFH and specially Richard Jackson have been a key part in this step change in our lifes. Both my wife and I are really grateful for his dedication and patience along the whole process! His commitment and dedication have been exceptional and we have found a new home that meet all the criteria we were looking for.
We worked with Christian on the purchase of our first flat, he was very helpful throughout the process and easily contactable. He was great at getting us in touch with the agent and secured our offer which we very very grateful for.