Ben, James and team have been looking after my properties in Luton. Tried other lettings agencies but these guys provide solid advice and are professional and fair.
If u are planning to choose Connells for your next property purchase, i would highly recommend you to steer away from these time wasters.
Staff doesn't seem to care for their clients and are very unprofessional in their dealings with little or no knowledge.
I have called their offices numerous times but i never get a call back from them. Staff is always on their breaks, busy with someone else or don't attend the phone calls. They always promise to call back but never do.
Complete time wasters. Part of this has to do with poor communication and management.
Going to complain to the head office as well.
Excellent service and very professional there were no hard feelings when I decided to buy with another estates agent and they kept a line of communication active incase sale falls through. Very good.
Useless, do not actually invest any time or drive to promote properties on their books. They do not keep in contact with homeowners, offer advice or support. It is obvious that they quite frankly do not care one iota about their customers and selling properties in a timely manner. All the way down to poor photography of property, poor and inaccurate description and lack of knowledge about how to sell houses.
Absolutely delighted with the price achieved and the speedy time it took to go through. team were great and helpful throughout the process. I've tried other local estate agencies before and none can compare
We went with this estate agency as they promised a good yet realistic valuation.
They then send someone to take photos (which weren't that great but decent. Next time use a tripod).
Had about two viewings and then nothing for about a week. Kept having to deal with different agents rather than just one.
Eventually decided to swap to a different agency that better met our needs.
Every member of staff we dealt with at Leagrave office was friendly and helpful. Found a buyer for our house quickly and always available to answer questions along the selling process. We were recommended a removal company (at our request) and also received a lovely hamper on completion of our sale.
Esquire Estates Luton – Can you be certain they sell your property for the best price?
I viewed a property being sold by Esquire Estates on Saturday 20th January 2018 with my wife. I was told that if we wished to make an offer that we would need to make an offer by noon on 22 January 2018. I telephoned Esquire on the morning of the 22nd January 2018 and made an offer of £295,000. I confirmed my offer in an email on 23rd January 2018. In that email I also asked if there was a timeline for hearing from the Bank, the property was a repossession, as to whether my offer was acceptable. I received an email from Esquire on the 23rd January 2018 stating “ I’m afraid there has been no contact from the bank as of yet. I’ve just had two 3-5 properties come to market which are under value due to have been stood empty for 10 years. Are they of interest to you?”. So it is quite clear from the email that my offer had been received and the email suggests that our offer had been passed to the Bank.
Having heard nothing further I chased Esquire in an email dated 2nd February 2018 to which the response was “Cromwell Hill is now completed with another buyer”. I found this odd that there had been no contact between my offer being made in writing and this response to my email. So I did a search on the Land Registry to find out that the property had sold for a price of £245,000 on the 6th March 2018. As at the 2nd February 2018 Esquire Estates were aware of my offer of £295,000, and yet Esquire Estates allowed the property to be sold for £245,000, some £50,000 below my offer. It is beyond doubt that Esquire Estate knew of my offer of £295,000 as it had been made in writing and my email had been responded to. It is also interesting to note that on the 2nd February 2018 when Esquire Estates wrote that the property had completed with another buyer it had in fact not completed and did not complete for over a month, it is clear the company was aware of my offer and yet let it complete for a price £50,000 less than my offer.
Esquire have subsequently confirmed that my offer was never actually put forward, despite the email stating I’m afraid there has been no contact from the bank as of yet . The Land Registry shows that the property was previously sold in April 2005 for £210,000. The Office for National Statistics UK House Price Index shows that house price inflation in the South East from April 2005 to January 2018 was 63%. I will leave it to you decide if you think a property sold in April 2005 for £210,000 was worth only £245,000 in January 2018.
Fantastic to find a company with great customer service and who return calls when they say they will. Very helpful with sorting out solicitors and buyers too, knowledgeable and helpful. Recommended highly by me. Murray, Evelyn and Bhavin especially great.
Mr Charlie Hand has shown me a number of properties on 2 occasions during my search.
He is very professional, patient and extremely helpful.
He has always contacted me back for feedback on my viewing experience as well as his performance.
I recommend Venture-Residential