I have been using this branch over a number of years as landlord, the service has always been second to none. They get to know You personally and your likes and dislikes, thus taking a lot of the hassle away .The staff are very professional and friendly who know all properties, They advise me on all aspects of the market, which results in property being tenanted for longer and a quicker turnaround when they leave.
Most unprofessional business people that I have ever come across they used school children as sales people barely out of school and sitting in rows as you would in school,wouldn't recommend them to my worst enemy as they have had no training it would seem as to behave one saving grace was that they have a good administrator at the Stopsley branch who looks after 4 different branches and is completely bogged down with work the only way that we got to completion was to go into the agent's every day to bug day and wait while they made calls, our solicitors said that they had never come across what she described what she considered as a relatively easy sale,the purchaser's who were being blamed it appeared after speaking to them that it was the agent's causing the problem and nobody else.
Would definitely not recommend anyone to use this agent and their head office and managing director should be ashamed as to how the company was run,bearing in mind that it was us who showed the buyers around they still decided to charge the same commission making some excuse about somebody being off sick but still they insisted that we paid the same rate,only needed to put a board up ourselves instead of trusting connells branches who probably operate the same in all of their branches,we would have saved ourselves £7000.00 in closing I should warn potential vendors to choose a smaller and more professional agent who is reliant on being both professional to vendors and purchaser's anybody thinking about selling through connells I would AVOID THEM LIKE THE PLAGUE!!!!!
Helpful when I called them, but it seemed their information and information from the purchaser's solicitors to my solicitors differed. What I thought would be a straightforward sale turned out to take over three months.
Very experienced and professional staff, they gave their undivided attention, they really served the interests of both parties very well, no request was too big or too small for them.
We felt valued and respected.
Well done Penrose Team.
We are proud of you.
Keep up the good work.
Will advertise you guys.....
Mrs R Gara
Thanks to the team at Penrose for making the buying process smooth and satisfactory. David, Adam and Katy are wonderful and kept things going and up to date. They are very welcoming, with a smile.
C6 Basepoint 110 Butterfield, Greta Marlings, Luton, Bedfordshire
We have recently sold a flat in Luton through Giggs and Bell and highly recommend their services. From the first appraisal, we were impressed with the professionalism and friendliness. They managed not only to find a buyer quickly, but throughout the whole process, they kept in touch with regular updates and were proactive in pushing the sale forward. Whenever we contacted them, every member of the team knew exactly what stage the sale was at and were always helpful, friendly and responsive. If only all estate agents were this good! Many thanks to the team