Thank you to Zoe McConville for helping us with our tenancy.
Zoe has always responded promptly and effectively to all our queries and we have moved in just under a month from a viewing day.
Worst agency ever!!!
They signed the tenancy agreement instead of us, didn't send inventory just a month after we moved in because we were complaining. Not helpful at all, cannot get hold of the landlord. They promised many things and nothing happened. Still waiting for the gardener after 6 month. We had to show the property to the viewings because the agent didn't turned up. 17 day after moving out still haven't seen the inventory and no news about our deposit.... Avoid them!!!!!
Richeal from Taylor's provided me the best and most friendly customer service, kept me updated every step of the way. Was very professional and best estate agent I have ever dealt with, would 100% recommend!
Absolutely appalling as a LETTING AGENCY!!! DO NOT USE. Maintenance checks are not done , ( despite repeated requests, i have not received a house check report so can assume they don't bother doing them), they let paperwork lapse ie EPC plus tenancy agreements. Admin staff are worse than useless and please don't get me started on the manager and assistant manager!!!!. Although inept and unprofessional spring to mind. This an unscrupulous lettings agency and should be avoided at all cost. They have a terrible reputation with other letting agents in the area,( i know this as i have spoken with other agents) They should be closed down as they charge a fortune for management fees but do no work for it. Complaint has been raised with Countrywide. PLEASE DO NOT USE
Thank you VA for a great service as always and keeping my 12 properties fully rented with a prompt turn around when tenants change.
Anyone having difficulties with Estate Agents try VA who has looked after my properties for over 6 years and even the ones that are out of their local area. I am particularly impressed with the quality of the Tenancy Agreement and legal documentation provided.
Keep up the good work!
Worst agency... They not even answer if you have any issues. Poor service ????
Very efficient and friendly service with agent Pippa, given all information promptly with no problems or issues throughout the very speedy process. Definitely recommend!
I do not recommend to anyone . This agency is a joke. They're friendly until you pay off fee and deposit costs , after that you can forget about any help or communication . Min.two weeks to get back the deposit when tenancy ends. Totally useless ,unhelpfull and liers.
Very experienced and professional staff, they gave their undivided attention, they really served the interests of both parties very well, no request was too big or too small for them.
We felt valued and respected.
Well done Penrose Team.
We are proud of you.
Keep up the good work.
Will advertise you guys.....
Mrs R Gara
"Gemma you were really amazing , extremely professional and most of all cheerful. You took the stress of having to rent away . I was a bit worried about the new criteria of referencing and monies to be deposited but it wasnt as bad as i thought. Still found it hard to believe it took a week from viewing to actually renting the property .
Katherine , Robyn thank you for communicating all the way and explaining everything i needed to know . You all at Penrose are a great team warm and welcoming this i am able to say as i am comparing you with another letting agent "