Y Kia
1

If I could give 0 stars I would. Extremely disappointing experience from start to finish.<br><br>The agency seemed to have a poor understanding of the local market, communication was consistently lacking, and the sale ultimately took over 10 months to complete.<br><br>From the beginning, I felt the property was poorly marketed. There also appeared to be a lack of transparency with prospective buyers regarding the fact that the property was realistically suited to cash buyers, which caused unnecessary delays and complications.<br><br>Communication was one of the biggest issues. There were numerous occasions when I tried calling and simply could not get through, and at times I found the attitude I received dismissive rather than helpful.<br><br>At one stage, I even found myself having to advise the agent on how the negotiations should be handled because there seemed to be very little urgency or effort being put into progressing the sale. Eventually, after having phone calls and emails not responded to, I contacted the manager that took over the case, which did improve things somewhat, but the overall service was still far below what I would expect from an estate agency handling the sale of a property. How can it take over a week and me practically begging to get a response to hear from an agency?<br><br>After more than 10 months, I came away extremely disappointed with the experience. Based on my experience, I would not recommend this agency to anyone looking for a knowledgeable, proactive and attentive agent who will actively work to sell their property, communicate consistently and make them feel that the sale is in capable hands. You should seriously improve the level of service.... Read more
10th Aug 2026 (6 weeks ago)