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I'm writing this review because they sent me a feedback email with a link to write a review for them.<br><br>I decided to let my property through KFH and was very upfront with them about simple tasks that would need to be completed before a tenant was moved in (replace a few light bulbs, tighten a kitchen tap, etc). It took them 2 full months after receiving the keys to get this actioned.<br><br>They were very keen and quick to onboard me however once I was onboarded and the tenant was signed things slowed down. It began to feel like I was managing the managing agent.<br><br>On move in, the tenant notified them that the property had unclean floors, I'd arranged for these to be cleaned twice before handing the keys to KFH. KFH had had workmen in the property and taken an inventory so had also been in the property themselves. They told me that this was my problem and that I would have to pay for a cleaner so I asked for a quote.<br><br>This time sensitive issue then hung in the balance for over 11 days while my property manager was on holiday. When he came back he carried on as normal sending me a quote for £150 for a 10 minute floor wash job. When I questioned if the tenant had instead cleaned the floors themselves my property agent said he didn't know. I told him that it was a time sensitive issue that should have been resolved as the tenant has either now had to clean the floor themselves or has been living with dirty floors for nearly 2 weeks. He just kept saying he had been on holiday but did not really apologise.<br><br>To take control of the situation I told him that KFH needed to send the tenant an email with: 1) a written apology that they had not managed to resolve the issue in a timely manner. 2) Ask them whether they had cleaned the floor themselves and if they had; offer them a small rebate on their rent for the month (out of my own pocket, as a sign of goodwill). It really took a lot of asking for him to accept that this was a systemic issue within KFH.<br><br>This whole thing became an exercise into the limits of common sense and logical thinking. If I"m paying for a full managed service, it means the property should be fully managed.<br><br>Furthermore quotes from workmen felt inflated to carry out unnecessary work. At one point I was told the boiler engineer needed to fit inspection hatches to the flue, when I called them out and said that they were already there they knocked £100 off an unitemised £750 job quote for 2 tasks.... go figure.<br><br>We'll see how it goes from here.... Read more
23rd Oct 2026 (9 days ago)