12th Jul 2025 (3 days ago)
Katie Marshall & Stoneacre Properties – Underhand and Untrustworthy. Potential Buyers Beware
Update:
Since posting this review, the other buyer withdrew from the sale. Stoneacre then contacted us to see if we were still interested. Given the lack of transparency, professionalism, and basic courtesy shown throughout, we declined. Unsurprisingly, the property is now back on the market, £6,000 cheaper than the original asking price. So much for the "quick sale" they claimed to be prioritising.
We also received several messages from James, director at Stoneacre, who acknowledged our frustration but ultimately offered no real explanation or accountability. The core issues — why we were told our offer was accepted while other offers were still being entertained, why we were not informed when things changed, and why our financial information seemed to be used selectively — remain unresolved. His replies were defensive and disappointing, and only reinforced our decision not to move forward.
The entire experience confirms our view. Buyers, proceed with extreme caution when dealing with this agency.
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We had an offer accepted on a property through Stoneacre Properties, only to find out days later that the vendor had accepted someone else’s offer—submitted after ours. Shockingly, the agency allowed more viewings to take place after confirming our offer had been accepted. How is that even allowed?
When we sought clarity, Katie Marshall was conveniently “out of office” the entire time the vendor was considering the other offer, and neither she nor Dov would respond to emails. Frankly, they were lying through their teeth.
The whole experience felt completely underhand, with zero transparency or professionalism. Potential buyers, beware—this agency does not seem to act in good faith.... Read more