Everyone in branch has been amazing with helping me and my partner buy our first home. Explained everything thoroughly and very friendly throughout. 10/10 would recommend
Fraudsters and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?
Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.
We had used another estate agent in Wakefield to help us rent out our property. They severely let us down with £1,000 damage done to our house.
We decided to use WH Brown this time.
Nothing was a problem. Abbie was friendly, helpful , reassuring ( especially after our previous experience) and always delivered what she promised..
I can not commend them high enough.
One star is generous! Avoid ! If you are looking for a professional company that adhere data protection, customer care/satisfaction, good communication, then this is not the company for you. I rented from them and sold a property from them. It was one blunder after another and when you ask for an apology they decline to offer one. Including sending my invoice to an address that was four years out of date and then pursuing me as a delinquent payer.
We rented through Hunters and had to find a place quickly that would accept dogs.The team went out of their way to help. We had some minor issues as tenants and they were always quick,thorough and followed up. Would recommend
I am only upset at the fact you have to put stars in positive figures, because after my first encounter I would only recommend minus 5 stars. I rang and spoke to Sheree, amazingly with her extremely rude attitude and the way she spoke down to me she is actually Branch Manager, imagine what lower members of staff will be like, I dread to think. I rang to provide some information that would help with a property, but was spoken to like I am the worlds worse person. When trying to help someone you would at least expect to be spoken to like a human and not like a pest.
I always want to find good lettings agents but from first experience this isn't one of them.
This would be backed up with a previous example from one of my friends, who moved into a mucky property, with several faults, constantly fobbed off until he moved out and then all of a sudden they were his problem. Which is every tenant's worse nightmare but seems to be all you get when you use a "good well known company".
No company has ever spoke to me the way that Sheree did with such a rude tone.
WILL AVOID THIS COMPANY MOVING FORWARD WITH ALL COSTS.
Simon at Castlehill is just the nicest person to work with. He dealt with the sale of my mother’s house incredibly honestly & efficiently and managed a great sale price on our behalf. I would absolutely recommend anyone to trust him with the sale of their property.
Very poor agency who are full of excuses. After moving into a flat which which they had yet to paint and re-carpet, we found that the hot water did not work. Castlehill made no effort to fix this urgently, and had a dozen excuses. Very poorly organised, would not recommend this agency to anyone as it is very unprofessional and incapable of running the number of tenancies.
Zenko Properties, 2 The Chandlers, The Calls, Leeds
A very smooth viewing and letting experience from Oneeka and Chris. Given that we are moving from Surrey to Leeds, Oneeka was very helpful in setting things up and keeping us informed of progress. Thanks.
Absolutely dishonest and scummy company. I advise you to read some of the other negative reviews. And don't believe all the positive reviews, I've never seen such strangely worded positive reviews before (really study all the positive reviews yourself and you'll see what I mean).
When we moved out they lied to us about there being no problems with the state we were leaving it in, but then they charged us a crazy amount for professional cleaning. Then when you complain they keep pawning you off to one another and each of them say different stuff. At times its hard to say whether their staff are plain rude over the phone, or just genuinely that incompetent. The agents we dealt with are all relatively young, so probably their agents just are a bit stupid.
They let people into our apartment to show them around without telling us.
They try and steal money from you whenever they can, so really read through all your contracts that you sign with them and get everything in writing. If it's agreed in person by one person, don't accept that. Get it in writing.
The warning signs were there when we first wanted to rent and were viewing with them. The different people working there literally said completely conflicting information from one another on the phone, they lied to our faces about things when we viewed and then changed it later, and they promised to send us something or look something up for us and get back to us, and then never did.
We decided to rent with them because they have nice apartments that aren't available with other agents. But don't let that cloud your judgement. In hindsight we should have gone with a much better estate agent. It's not worth it.
The Business Centre, Deanhurst Park, Gelderd Road, Gildersome, Leeds
I recently went in to Ernest Wilson to see about buying a business I had seen but it turned out to have sold that day. On arriving I had a meeting with a lovely Lady called Emma Shaw. Emma showed me some alternatives, one in the same village that caught my eye. Due to a number of issues we had a lot of negotiating regarding this but Emma and the staff where all very accommodating and solutions were met. This has now resulted in me owning my first commercial business, thank you very much Emma for all your time, patience and help during this process. I would highly recommend any first time buyer to go in and have a chat with Emma around any new venture, no matter how big or small.
I would not recommend dealing with this company. Sales people do a good job making out that there will be lots of buyers at the realistic price they had set and their dedicated sales person would keep us up to date. Never heard from anyone in the 6 months that my business was for sale with them, until it was time to pay the £600 bill. DON'T USE........
Their reply to this post says it all. They don't know who Hop Skip & Jump are and can we identify ourselves what a joke. We are Hop Skip & Jump paid you lots of money to do nothing.